From 509abd9847b5bfbb07cbe4ac061d7ec2a9777245 Mon Sep 17 00:00:00 2001
From: Peter Morton <peter.morton@verint.com>
Date: Mon, 3 Feb 2025 18:42:39 +0000
Subject: [PATCH] Initial Commit

---
 emailToCaseInference.js | 107 ++++++++++++++++++++++++++++++++++++++++
 1 file changed, 107 insertions(+)
 create mode 100644 emailToCaseInference.js

diff --git a/emailToCaseInference.js b/emailToCaseInference.js
new file mode 100644
index 0000000..ada2710
--- /dev/null
+++ b/emailToCaseInference.js
@@ -0,0 +1,107 @@
+(async () => {
+
+  try {
+    console.log("Request: [" + JSON.stringify(req.body) + "]")
+
+    const conversationId = req.body.conversationId;
+    const caseId = req.body.caseId;
+    const externalSettings = req.body.settings;
+    const externalModelName = req.body.modelName;
+    const modelName = externalModelName ? externalModelName : inferenceSettings_64f77978cbc0b66fc62838e4.nlu.modelName;
+
+    // with Email to Case - the 1st/recent note is the body of the email
+    var caseInstance = await CACaseInterface().getCase(caseId);
+    console.log(`Case Note: [" + ${caseInstance.recentNotes[0].content}]`);
+
+    const modelResponse = await axios({
+      url: `${inferenceSettings_64f77978cbc0b66fc62838e4.nlu.apiBaseURL}Model/run/${req.params.workspaceId}/${req.params.branch}/${modelName}`,
+      method: "post",
+      data: {
+        input: caseInstance.recentNotes[0].content,
+        conversationId: conversationId ? conversationId : undefined,
+        settings: externalSettings ? externalSettings : inferenceSettings_64f77978cbc0b66fc62838e4.nlu.settings
+      }
+    });
+    await redis.set(`${req.body?.conversationId}`, `${modelResponse?.data?.conversationId}`, {
+      EX: 3600
+    });
+    if (inferenceSettings_64f77978cbc0b66fc62838e4.analytics) {
+      if (!conversationId) {
+        db.analytics.addConversation({
+          id: modelResponse?.data?.conversationId
+        });
+      }
+      db.analytics.addTransaction(modelResponse?.data);
+    }
+    var response = {
+      answers: modelResponse.data.answers ? modelResponse.data.answers : [],
+      predictions: {
+        topIntent: modelResponse.data.classificationResults.length ? modelResponse.data.classificationResults[0].label : null,
+        intents: modelResponse.data.classificationResults.length ? modelResponse.data.classificationResults.map(q => {
+          return {
+            label: q.label,
+            value: q.value
+          };
+        }) : [],
+        entities: modelResponse.data.nerResults.entities.length ? modelResponse.data.nerResults.entities.map(q => {
+          return {
+            option: q.option ? q.option : null,
+            type: q.type ? q.type : "sys",
+            entity: q,
+            text: q.sourceText,
+            accuracy: q.accuracy,
+            start: q.start,
+            end: q.end
+          };
+        }) : []
+      }
+    }
+
+    // Create the ACK against the Notifying Case
+    var notes = [
+      {
+        "createdBy": "IVA Studio conversationId:" + conversationId,
+        "createdOn": "2022-06-21T13:38:12Z", // TODO: create timestamp
+        "content": "IVA Acknowledging receipt of email"
+
+      }
+    ];
+    await CACaseInterface().caseAction(caseId, "IVAAccepted", true, notes, []);
+
+    // Now create the case to send the response
+    notes = [
+      {
+        "@type" : "vcs:Note",
+        "content": "IVA Requesting sending of email to Customer"
+
+      }
+    ];
+    var body = response.answers[0];
+    
+    var entities = {
+      "InboundEmail": {
+        "@type": "vde:InboundEmail",
+        "subject": "TODO: get this from the case",
+        "body": caseInstance.recentNotes[0].content
+      },
+      "EmailResponse": {
+        "@type": "vde:EmailResponse",
+        "subject": "LIMITATION: CA Case Send Email does not allow setting of subject by dynamic entities",
+        "body": body
+      }
+    };
+    var createCase = await CACaseInterface().createCase("vcs:IVAEmailAutoReply", "CC1000050", "IVA requesting send of email", notes, entities);
+
+    response.caseData = createCase;
+
+    console.log("Response: [" + JSON.stringify(response) + "]");
+    res.json(response);
+  } catch (error) {
+    console.log(error);
+    res.json({
+      error: {
+        message: error.message
+      }
+    });
+  }
+})();
\ No newline at end of file