diff --git a/README.md b/README.md index 606404d..f4a210b 100644 --- a/README.md +++ b/README.md @@ -8,7 +8,7 @@ Integration example between Channel Automation and IVA to automatically replying sequenceDiagram actor Customer participant MailServer - box Blue Channel Automation + box rgb(254,150,0) Channel Automation participant RulesEngine participant CaseMgt participant CustomerProfile @@ -41,9 +41,9 @@ There are 2 scripts required: | Case Name | API @type | States | Actions | | - | - | - | - | -| Notify IVA of Email | vcs:Intentbasedautomation | Send to IVA | 'On Entry' 'Send to IVA' using 'Call API Action'
'Ad-hoc' 'IVA Accepted' with Transition to 'IVA Accepted' State | +| Notify IVA of Email | vcs:Intentbasedautomation | Send to IVA | 'On Entry' 'Send to IVA' using 'Call API Action'
'Ad-hoc' 'IVA Accepted' using 'UpdateAssociatedEntitiesAction' with Transition to 'IVA Accepted' State | | Notify IVA of Email | vcs:Intentbasedautomation | IVA Accepted | | -| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Send Email | 'On Entry' 'Send Email Action' to send the email using the template below | +| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Send Email | 'On Entry' 'Send Email Action' to send the email using the template below and set Success and Failure transition states | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Sent | | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Failed | | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Cancelled | |