verint.com/ca_iva_email_automation
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Added createCase

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Peter Morton 2025-02-03 21:35:16 -06:00
parent 670c65f61e
commit e50064a781
1 changed files with 1 additions and 1 deletions
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README.md
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@ -18,7 +18,7 @@ sequenceDiagram
MailServer->>RulesEngine: Inbound Email MailServer->>RulesEngine: Inbound Email
RulesEngine->>CaseMgt: CreateCaseFromEmail(SmartRule) RulesEngine->>CaseMgt: CreateCaseFromEmail(SmartRule)
CaseMgt->>+IVA: Email NotificationWebHook CaseMgt->>+IVA: Email NotificationWebHook
IVA->>CaseMgt: Acknowledge IVA->>CaseMgt: caseAction(Acknowledge)
IVA->>CaseMgt: getCase(caseId) IVA->>CaseMgt: getCase(caseId)
IVA-->>IVA: Model Inference using Body IVA-->>IVA: Model Inference using Body
IVA->>CustomerProfile: search(emailAddress) IVA->>CustomerProfile: search(emailAddress)