{
  "nodes": [
    {
      "name": "Email",
      "category": "Channel"
    },
    {
      "name": "Messaging",
      "category": "Channel"
    },
    {
      "name": "Legacy Live Chat",
      "category": "Channel"
    },
    {
      "name": "Live Chat",
      "category": "Sub Channel"
    },
    {
      "name": "Facebook Messenger",
      "category": "Sub Channel"
    },
    {
      "name": "Twitter DM",
      "category": "Sub Channel"
    },
    {
      "name": "WhatsApp",
      "category": "Sub Channel"
    },
    {
      "name": "Other",
      "category": "Sub Channel"
    },
    {
      "name": "Default",
      "category": "Queue"
    },
    {
      "name": "General Enquires",
      "category": "Queue"
    },
    {
      "name": "Complaints",
      "category": "Queue"
    },
    {
      "name": "Case Closed",
      "category": "Outcome"
    },
    {
      "name": "Case Updated",
      "category": "Outcome"
    },
    {
      "name": "Completed",
      "category": "Outcome"
    },
    {
      "name": "Escalated to Manager",
      "category": "Outcome"
    },
    {
      "name": "No Need for response",
      "category": "Outcome"
    }
  ],
  "links": [
    {
      "source": "Email",
      "target": "Default",
      "value": 1000
    }
  ]
}