76 lines
1.2 KiB
JSON
76 lines
1.2 KiB
JSON
{
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"nodes": [
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{
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"name": "Email",
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"category": "Channel"
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},
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{
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"name": "Messaging",
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"category": "Channel"
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},
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{
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"name": "Legacy Live Chat",
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"category": "Channel"
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},
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{
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"name": "Live Chat",
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"category": "Sub Channel"
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},
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{
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"name": "Facebook Messenger",
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"category": "Sub Channel"
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},
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{
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"name": "Twitter DM",
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"category": "Sub Channel"
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},
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{
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"name": "WhatsApp",
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"category": "Sub Channel"
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},
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{
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"name": "Other",
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"category": "Sub Channel"
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},
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{
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"name": "Default",
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"category": "Queue"
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},
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{
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"name": "General Enquires",
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"category": "Queue"
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},
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{
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"name": "Complaints",
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"category": "Queue"
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},
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{
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"name": "Case Closed",
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"category": "Outcome"
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},
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{
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"name": "Case Updated",
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"category": "Outcome"
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},
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{
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"name": "Completed",
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"category": "Outcome"
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},
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{
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"name": "Escalated to Manager",
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"category": "Outcome"
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},
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{
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"name": "No Need for response",
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"category": "Outcome"
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}
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],
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"links": [
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{
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"source": "Email",
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"target": "Default",
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"value": 1000
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}
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]
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}
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