From 58f176b3441a4a43c80b48eff95dc8888bbbfcc4 Mon Sep 17 00:00:00 2001 From: "Peter.Morton" Date: Wed, 11 Oct 2023 19:15:51 -0500 Subject: [PATCH] UDG example --- examples/example_udg_response.json | 1992 ++++++++++++++++++++++++++++ 1 file changed, 1992 insertions(+) create mode 100644 examples/example_udg_response.json diff --git a/examples/example_udg_response.json b/examples/example_udg_response.json new file mode 100644 index 0000000..e3c1b3c --- /dev/null +++ b/examples/example_udg_response.json @@ -0,0 +1,1992 @@ +{ + "errors": [ + { + "message": "Exception while fetching data (/findContactsCompletedBetween/edges[3]/node/interaction/messages) : An unknown error occurred during execution", + "locations": [ + { + "line": 51, + "column": 17 + } + ], + "path": [ + "findContactsCompletedBetween", + "edges", + 3, + "node", + "interaction", + "messages" + ], + "extensions": { + "classification": "DataFetchingException" + } + } + ], + "data": { + "findContactsCompletedBetween": { + "totalCount": 34, + "edges": [ + { + "node": { + "systemId": "1000055", + "startTime": "2023-03-17T18:17:46.395Z", + "endTime": "2023-03-17T18:19:55.374Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 127, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000000", + "__typename": "Email", + "messageId": "<74789755a8c0def4a2461bb327f4b80f@bemessaged.com>", + "threadId": "1000000", + "sentDate": "2022-07-08T15:48:05.000Z", + "receivedDate": "2022-07-08T15:48:05.000Z", + "subject": "test", + "body": "test\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "hu", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "A whitemail was sent to the relevant parties", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000058", + "startTime": "2022-07-08T15:51:43.781Z", + "endTime": "2022-07-08T16:01:17.954Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccmary", + "firstName": "Mary", + "lastName": "Zee", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 572, + "notes": null, + "interaction": { + "locale": "en-GB", + "systemId": "1000000", + "__typename": "ConversationFragment", + "conversationId": "4e85e636-0fa5-3755-912f-d87bbc1a75af", + "subChannel": "LIVECHAT", + "entryPoint": "VerintChat", + "messages": { + "totalCount": 5, + "edges": [ + { + "node": { + "attachment": null, + "sender": { + "name": "Customer Joe" + }, + "sentTime": "2022-07-08T15:51:36.275Z", + "text": "I would like to discuss my account", + "type": "STANDARD_MESSAGE" + } + }, + { + "node": { + "attachment": null, + "sender": { + "name": "System" + }, + "sentTime": "2022-07-08T15:51:43.715Z", + "text": "Session started between Customer Joe and VerintChat", + "type": "SYSTEM_MESSAGE" + } + }, + { + "node": { + "attachment": null, + "sender": { + "agent": { + "username": "ccmary", + "firstName": "Mary", + "lastName": "Zee" + } + }, + "sentTime": "2022-07-08T15:51:56.437Z", + "text": "test", + "type": "STANDARD_MESSAGE" + } + }, + { + "node": { + "attachment": { + "fileType": "image/gif", + "name": "grafana.gif" + }, + "sender": { + "name": "Customer Joe" + }, + "sentTime": "2022-07-08T15:52:25.342Z", + "text": null, + "type": "STANDARD_MESSAGE" + } + }, + { + "node": { + "attachment": null, + "sender": { + "agent": { + "username": "ccmary", + "firstName": "Mary", + "lastName": "Zee" + } + }, + "sentTime": "2022-07-08T15:52:34.373Z", + "text": "nice pic", + "type": "STANDARD_MESSAGE" + } + } + ] + }, + "referrerUrl": null + }, + "outcome": { + "totalCount": 2, + "edges": [ + { + "node": { + "text": "The customer ended the chat session.", + "isActive": true, + "isVisible": false + } + }, + { + "node": { + "text": "Agent Session Ended Unexpectedly", + "isActive": true, + "isVisible": false + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000155", + "startTime": "2022-07-26T16:12:59.991Z", + "endTime": "2022-07-26T16:13:02.389Z", + "direction": "INBOUND", + "handledBy": null, + "activeDuration": 0, + "notes": null, + "interaction": { + "locale": "en-GB", + "systemId": "1000000", + "__typename": "ConversationFragment", + "conversationId": "4e85e636-0fa5-3755-912f-d87bbc1a75af", + "subChannel": "LIVECHAT", + "entryPoint": "VerintChat", + "messages": { + "totalCount": 5, + "edges": [ + { + "node": { + "attachment": null, + "sender": { + "name": "Customer Joe" + }, + "sentTime": "2022-07-08T15:51:36.275Z", + "text": "I would like to discuss my account", + "type": "STANDARD_MESSAGE" + } + }, + { + "node": { + "attachment": null, + "sender": { + "name": "System" + }, + "sentTime": "2022-07-08T15:51:43.715Z", + "text": "Session started between Customer Joe and VerintChat", + "type": "SYSTEM_MESSAGE" + } + }, + { + "node": { + "attachment": null, + "sender": { + "agent": { + "username": "ccmary", + "firstName": "Mary", + "lastName": "Zee" + } + }, + "sentTime": "2022-07-08T15:51:56.437Z", + "text": "test", + "type": "STANDARD_MESSAGE" + } + }, + { + "node": { + "attachment": { + "fileType": "image/gif", + "name": "grafana.gif" + }, + "sender": { + "name": "Customer Joe" + }, + "sentTime": "2022-07-08T15:52:25.342Z", + "text": null, + "type": "STANDARD_MESSAGE" + } + }, + { + "node": { + "attachment": null, + "sender": { + "agent": { + "username": "ccmary", + "firstName": "Mary", + "lastName": "Zee" + } + }, + "sentTime": "2022-07-08T15:52:34.373Z", + "text": "nice pic", + "type": "STANDARD_MESSAGE" + } + } + ] + }, + "referrerUrl": null + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Customer abandoned while queuing", + "isActive": true, + "isVisible": false + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000158", + "startTime": "2022-07-26T16:13:19.426Z", + "endTime": "2022-07-27T10:27:18.612Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccmary", + "firstName": "Mary", + "lastName": "Zee", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 65639, + "notes": null, + "interaction": { + "locale": "en-GB", + "systemId": "1000050", + "__typename": "ConversationFragment", + "conversationId": "dc8ef1a8-004b-3e71-95f2-e0dd8d9a1c99", + "subChannel": "LIVECHAT", + "entryPoint": "VerintChat", + "messages": null, + "referrerUrl": "https://pt2.demo-custom.verintdemo.com/livechat/liveChat.html?type=Messaging" + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Agent Session Ended Unexpectedly", + "isActive": true, + "isVisible": false + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000554", + "startTime": "2023-06-15T14:15:20.675Z", + "endTime": "2023-06-15T14:16:12.309Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 50, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000050", + "__typename": "Email", + "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", + "threadId": "1000100", + "sentDate": "2023-06-15T14:14:44.000Z", + "receivedDate": "2023-06-15T14:14:44.000Z", + "subject": "test Email 2023R2", + "body": "test\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "hu", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "A social message was sent to the relevant parties", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000555", + "startTime": "2023-06-15T14:15:35.871Z", + "endTime": "2023-06-15T14:15:36.369Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 14, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000051", + "__typename": "Email", + "messageId": "", + "threadId": "1000100", + "sentDate": "2023-06-15T14:15:35.845Z", + "receivedDate": null, + "subject": "<< Ref:1000100 >> Re: test Email 2023R2", + "body": "

test reply

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", + "fromAddress": "customerservice@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "An email was sent to the relevant parties", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": null + } + }, + { + "node": { + "systemId": "1000972", + "startTime": "2023-07-28T18:22:09.614Z", + "endTime": "2023-07-28T18:57:50.754Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 2136, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000050", + "__typename": "Email", + "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", + "threadId": "1000100", + "sentDate": "2023-06-15T14:14:44.000Z", + "receivedDate": "2023-06-15T14:14:44.000Z", + "subject": "test Email 2023R2", + "body": "test\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "hu", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Completed", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000975", + "startTime": "2023-07-28T18:57:04.662Z", + "endTime": "2023-07-28T18:57:10.065Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 83, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000100", + "__typename": "Email", + "messageId": "", + "threadId": "1000150", + "sentDate": "2023-07-28T18:57:04.633Z", + "receivedDate": null, + "subject": "<< Ref:1000150 >> Test external sending", + "body": "

I hope this email does not go out into the world!

", + "fromAddress": "customerservices@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "An email was sent to the relevant parties", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000000", + "firstName": "Peter", + "lastName": "Morton" + } + } + ] + }, + "queue": null + } + }, + { + "node": { + "systemId": "1000978", + "startTime": "2023-07-28T19:06:07.669Z", + "endTime": "2023-07-28T19:06:18.754Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 11, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000101", + "__typename": "Email", + "messageId": "<8d8b4822eee6da52fc5de02f466381ce@bemessaged.com>", + "threadId": "1000151", + "sentDate": "2023-07-28T18:57:31.000Z", + "receivedDate": "2023-07-28T18:57:31.000Z", + "subject": "Subscription", + "body": "Help\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Case Updated", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000980", + "startTime": "2023-07-28T19:23:24.491Z", + "endTime": "2023-07-28T19:26:33.959Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 189, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000103", + "__typename": "Email", + "messageId": "<1ba306fffedbfe1c440be19640b0dcce@bemessaged.com>", + "threadId": "1000152", + "sentDate": "2023-07-28T19:22:40.000Z", + "receivedDate": "2023-07-28T19:22:40.000Z", + "subject": "Question about my THN subscription", + "body": "Hello,\nCan you tell me when my THN subscription expires?\n\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "The Hockey News", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Case Updated", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000981", + "startTime": "2023-07-28T19:24:33.632Z", + "endTime": "2023-07-28T19:24:33.847Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 69, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000104", + "__typename": "Email", + "messageId": "", + "threadId": "1000152", + "sentDate": "2023-07-28T19:24:33.616Z", + "receivedDate": null, + "subject": "<< Ref:1000152 >> Re: Question about my THN subscription", + "body": "

Thanks for reaching out. According to our records, your subscription expiration date is 8/1/24.


Original Message ...
From: jim@bemessaged.com
To: thehockeynews@cdsfulfillment.com
Subject: Question about my THN subscription
Sent: Fri, 28 Jul 2023 14:22:40 -0500

Hello,
Can you tell me when my THN subscription expires?

", + "fromAddress": "customerservice@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "An email was sent to the relevant parties", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": null + } + }, + { + "node": { + "systemId": "1000984", + "startTime": "2023-07-28T19:26:54.886Z", + "endTime": "2023-07-28T19:31:24.610Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 236, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000103", + "__typename": "Email", + "messageId": "<1ba306fffedbfe1c440be19640b0dcce@bemessaged.com>", + "threadId": "1000152", + "sentDate": "2023-07-28T19:22:40.000Z", + "receivedDate": "2023-07-28T19:22:40.000Z", + "subject": "Question about my THN subscription", + "body": "Hello,\nCan you tell me when my THN subscription expires?\n\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "The Hockey News", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Completed", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1000987", + "startTime": "2023-07-28T19:30:45.605Z", + "endTime": "2023-07-28T19:31:07.350Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 22, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000108", + "__typename": "Email", + "messageId": "<40c564dff41fc29fdec6ebe75c6b46be@bemessaged.com>", + "threadId": "1000154", + "sentDate": "2023-07-28T19:30:09.000Z", + "receivedDate": "2023-07-28T19:30:09.000Z", + "subject": "THN Subscription", + "body": "When does my subscription expire?\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "The Hockey News", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Completed", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001005", + "startTime": "2023-08-03T18:40:47.069Z", + "endTime": "2023-08-03T19:11:16.283Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 271, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000103", + "__typename": "Email", + "messageId": "<1ba306fffedbfe1c440be19640b0dcce@bemessaged.com>", + "threadId": "1000152", + "sentDate": "2023-07-28T19:22:40.000Z", + "receivedDate": "2023-07-28T19:22:40.000Z", + "subject": "Question about my THN subscription", + "body": "Hello,\nCan you tell me when my THN subscription expires?\n\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "The Hockey News", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Restored workitem", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001007", + "startTime": "2023-08-03T19:10:41.916Z", + "endTime": "2023-08-03T19:11:04.056Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 22, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000150", + "__typename": "Email", + "messageId": "<12085878b913c47bd6e1fdae7a56fadf@bemessaged.com>", + "threadId": "1000200", + "sentDate": "2023-08-03T18:44:43.000Z", + "receivedDate": "2023-08-03T18:44:43.000Z", + "subject": "Question about my SI subscription", + "body": "I'm going to be out of the country for a month starting Sept 1, 2023. \nCan I put a four-week pause on my subscription starting then?\n\nThanks!\n-jg\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "Sports Illustrated", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Restored workitem", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001010", + "startTime": "2023-08-03T19:11:22.957Z", + "endTime": "2023-08-03T21:52:24.655Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 3903, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000108", + "__typename": "Email", + "messageId": "<40c564dff41fc29fdec6ebe75c6b46be@bemessaged.com>", + "threadId": "1000154", + "sentDate": "2023-07-28T19:30:09.000Z", + "receivedDate": "2023-07-28T19:30:09.000Z", + "subject": "THN Subscription", + "body": "When does my subscription expire?\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "The Hockey News", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Agent Session Ended Unexpectedly", + "isActive": true, + "isVisible": false + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001077", + "startTime": "2023-08-04T14:42:51.197Z", + "endTime": "2023-08-04T14:43:25.320Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 32, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000150", + "__typename": "Email", + "messageId": "<12085878b913c47bd6e1fdae7a56fadf@bemessaged.com>", + "threadId": "1000200", + "sentDate": "2023-08-03T18:44:43.000Z", + "receivedDate": "2023-08-03T18:44:43.000Z", + "subject": "Question about my SI subscription", + "body": "I'm going to be out of the country for a month starting Sept 1, 2023. \nCan I put a four-week pause on my subscription starting then?\n\nThanks!\n-jg\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "Sports Illustrated", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Case Closed", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001078", + "startTime": "2023-08-04T14:43:36.028Z", + "endTime": "2023-08-04T16:21:27.035Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 3442, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000200", + "__typename": "Email", + "messageId": "", + "threadId": "1000250", + "sentDate": "2023-08-04T14:42:17.000Z", + "receivedDate": "2023-08-04T14:42:17.000Z", + "subject": "Can I pause my subscription?", + "body": "I'll be out of the country for a month starting on September 1, 2023. \nI'd like to pause my subscription for the four weeks I'll be away. Can \nyou do that for me?\n\nThanks!\n-jg\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "Sports Illustrated", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Restored workitem", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001080", + "startTime": "2023-08-04T14:45:47.004Z", + "endTime": "2023-08-04T14:45:47.451Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 131, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000201", + "__typename": "Email", + "messageId": "", + "threadId": "1000250", + "sentDate": "2023-08-04T14:45:46.969Z", + "receivedDate": null, + "subject": "<< Ref:1000250 >> Re: Can I pause my subscription?", + "body": "

Mr Gross,

I'll be happy to take care of that subscription pause for you. Have a great trip and thank you for being a Sports Illustrated subscriber. 


Regards,

Christine

SI Customer Support

\"\"


 

Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: Can I pause my subscription?
Sent: Fri, 04 Aug 2023 09:42:17 -0500

I'll be out of the country for a month starting on September 1, 2023.
I'd like to pause my subscription for the four weeks I'll be away. Can
you do that for me?

Thanks!
-jg

", + "fromAddress": "customerservice@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "An email was sent to the relevant parties", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": null + } + }, + { + "node": { + "systemId": "1001096", + "startTime": "2023-08-04T15:40:56.965Z", + "endTime": "2023-08-04T16:21:15.186Z", + "direction": "INBOUND", + "handledBy": { + "username": "ccagent", + "firstName": "Christine", + "lastName": "Swan-Eglington", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 2418, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000203", + "__typename": "Email", + "messageId": "<04d15bb673d3129066c113107f7b66b6@bemessaged.com>", + "threadId": "1000251", + "sentDate": "2023-08-04T14:58:06.000Z", + "receivedDate": "2023-08-04T14:58:06.000Z", + "subject": "Can I pause my subscription?", + "body": "I'll be out of the country for a month starting on September 1, 2023.\nI'd like to pause my subscription for the four weeks I'll be away. Can\nyou do that for me?\n\nThanks!\n-jg\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "Sports Illustrated", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Restored workitem", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001125", + "startTime": "2023-08-04T16:20:33.604Z", + "endTime": "2023-08-04T16:21:13.482Z", + "direction": "INBOUND", + "handledBy": { + "username": "pmorton", + "firstName": "Peter", + "lastName": "Morton", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 39, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000050", + "__typename": "Email", + "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", + "threadId": "1000100", + "sentDate": "2023-06-15T14:14:44.000Z", + "receivedDate": "2023-06-15T14:14:44.000Z", + "subject": "test Email 2023R2", + "body": "test\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "hu", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Reassigned to another agent", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001130", + "startTime": "2023-08-04T16:25:39.430Z", + "endTime": "2023-08-04T16:28:50.657Z", + "direction": "INBOUND", + "handledBy": { + "username": "pmorton", + "firstName": "Peter", + "lastName": "Morton", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 191, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000050", + "__typename": "Email", + "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", + "threadId": "1000100", + "sentDate": "2023-06-15T14:14:44.000Z", + "receivedDate": "2023-06-15T14:14:44.000Z", + "subject": "test Email 2023R2", + "body": "test\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "hu", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Saved for later", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": null, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001132", + "startTime": "2023-08-04T16:31:24.426Z", + "endTime": "2023-08-04T16:31:24.426Z", + "direction": "INBOUND", + "handledBy": { + "username": "supervisor", + "firstName": "Paul", + "lastName": "Connor", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 0, + "notes": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "This contact is part of an email thread. The duration is displayed on the contact associated with the lead email." + } + } + ] + }, + "interaction": { + "locale": null, + "systemId": "1000050", + "__typename": "Email", + "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", + "threadId": null, + "sentDate": "2023-06-15T14:14:44.000Z", + "receivedDate": "2023-06-15T14:14:44.000Z", + "subject": "test Email 2023R2", + "body": "test\n", + "fromAddress": "customer@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "hu", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "No need for response", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001133", + "startTime": "2023-08-04T16:29:59.133Z", + "endTime": "2023-08-04T16:30:01.919Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "supervisor", + "firstName": "Paul", + "lastName": "Connor", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 8, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000052", + "__typename": "Email", + "messageId": "", + "threadId": "1000100", + "sentDate": "2023-08-04T16:29:59.114Z", + "receivedDate": null, + "subject": "<< Ref:1000100 >> Re: test Email 2023R2", + "body": "

This email should be reviewed by Paul


Should be better this time

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", + "fromAddress": "customerservice@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": null, + "customer": null, + "queue": null + } + }, + { + "node": { + "systemId": "1001135", + "startTime": "2023-08-04T16:30:19.145Z", + "endTime": "2023-08-04T16:30:22.058Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "supervisor", + "firstName": "Paul", + "lastName": "Connor", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 12, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000206", + "__typename": "Email", + "messageId": "<8BhDPgS2GH8TB1ZmQIY9w91691166619343@em31.verint.live>", + "threadId": "1000100", + "sentDate": "2023-08-04T16:30:19.110Z", + "receivedDate": null, + "subject": "<< Ref:1000100 >> Re: test Email 2023R2", + "body": "

Please collaborate with me

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", + "fromAddress": "customerservice@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": null, + "customer": null, + "queue": null + } + }, + { + "node": { + "systemId": "1001137", + "startTime": "2023-08-04T16:30:36.453Z", + "endTime": "2023-08-04T16:30:39.151Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "supervisor", + "firstName": "Paul", + "lastName": "Connor", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 9, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000205", + "__typename": "Email", + "messageId": "", + "threadId": "1000100", + "sentDate": "2023-08-04T16:30:36.414Z", + "receivedDate": null, + "subject": "<< Ref:1000100 >> Re: test Email 2023R2", + "body": "

Need help to collaborate on this email

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", + "fromAddress": "customerservice@demo.verint.com", + "ccAddresses": [], + "bccAddresses": [], + "detectedLanguage": null, + "mailboxName": "Outbound", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": null, + "customer": null, + "queue": null + } + }, + { + "node": { + "systemId": "1001138", + "startTime": "2023-08-04T16:31:23.432Z", + "endTime": "2023-08-04T16:35:23.834Z", + "direction": "INBOUND", + "handledBy": { + "username": "supervisor", + "firstName": "Paul", + "lastName": "Connor", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 241, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000208", + "__typename": "Email", + "messageId": "", + "threadId": "1000100", + "sentDate": "2023-08-04T16:30:56.000Z", + "receivedDate": "2023-08-04T16:30:56.000Z", + "subject": "Re: << Ref:1000100 >> Re: test Email 2023R2", + "body": "Happy to!\n\nOn 2023-08-04 11:30, customerservice@demo.verint.com wrote:\n> Please collaborate with me\n> -------------------------\n> \n> ORIGINAL MESSAGE ...\n> From: customer@bemessaged.com\n> To: customerservice@demo.verint.com\n> Subject: test Email 2023R2\n> Sent: Thu, 15 Jun 2023 15:14:44 +0100\n> \n> test\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "customerservice@demo.verint.com", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "No need for response", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001140", + "startTime": "2023-08-04T16:35:43.170Z", + "endTime": "2023-08-04T16:40:35.523Z", + "direction": "INBOUND", + "handledBy": { + "username": "pmorton", + "firstName": "Peter", + "lastName": "Morton", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 292, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000210", + "__typename": "Email", + "messageId": "<59a48bc860ad4040a6fc4c849dc1ee29@bemessaged.com>", + "threadId": "1000252", + "sentDate": "2023-08-04T16:34:35.000Z", + "receivedDate": "2023-08-04T16:34:35.000Z", + "subject": "Another Test", + "body": "Hello, world!\n\n-jg\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "Sports Illustrated", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Contacted party was unavailable to speak", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001144", + "startTime": "2023-08-04T16:41:29.721Z", + "endTime": "2023-08-04T16:42:26.511Z", + "direction": "INBOUND", + "handledBy": { + "username": "pmorton", + "firstName": "Peter", + "lastName": "Morton", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 57, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000210", + "__typename": "Email", + "messageId": "<59a48bc860ad4040a6fc4c849dc1ee29@bemessaged.com>", + "threadId": "1000252", + "sentDate": "2023-08-04T16:34:35.000Z", + "receivedDate": "2023-08-04T16:34:35.000Z", + "subject": "Another Test", + "body": "Hello, world!\n\n-jg\n", + "fromAddress": "jim@bemessaged.com", + "ccAddresses": [], + "bccAddresses": null, + "detectedLanguage": "en", + "mailboxName": "Sports Illustrated", + "attachmentCount": 0, + "isDuplicate": false + }, + "outcome": { + "totalCount": 1, + "edges": [ + { + "node": { + "text": "Escalated to Manager", + "isActive": true, + "isVisible": true + } + } + ] + }, + "customer": { + "totalCount": 1, + "edges": [ + { + "node": { + "ref": "CC1000050", + "firstName": "Jim", + "lastName": "Gross" + } + } + ] + }, + "queue": { + "name": "Default", + "orgScope": "organisat" + } + } + }, + { + "node": { + "systemId": "1001145", + "startTime": "2023-08-04T16:39:27.198Z", + "endTime": "2023-08-04T16:39:29.331Z", + "direction": "OUTBOUND", + "handledBy": { + "username": "supervisor", + "firstName": "Paul", + "lastName": "Connor", + "nickname": null, + "orgScope": "organisat" + }, + "activeDuration": 9, + "notes": null, + "interaction": { + "locale": null, + "systemId": "1000211", + "__typename": "Email", + "messageId": "", + "threadId": "1000252", + "sentDate": "2023-08-04T16:39:27.178Z", + "receivedDate": null, + "subject": "<< Ref:1000252 >> Re: Another Test", + "body": "

Please collaborate with me.



Gross,

Thank you for being a Sports Illustrated subscriber. 


Regards,

Peter

SI Customer Support

\"\"




Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: Another Test
Sent: Fri, 04 Aug 2023 11:34:35 -0500

Hello, world!

-jg

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Response to Jim after collaboration

Gross,

Thank you for being a Sports Illustrated subscriber. 


Regards,

Peter

SI Customer Support

\"\"




Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: Another Test
Sent: Fri, 04 Aug 2023 11:34:35 -0500

Hello, world!

-jg

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reply to close out email


Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: UDG test 3
Sent: Sat, 05 Aug 2023 15:55:54 -0500

test 3

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