{ "errors": [ { "message": "Exception while fetching data (/findContactsCompletedBetween/edges[3]/node/interaction/messages) : An unknown error occurred during execution", "locations": [ { "line": 51, "column": 17 } ], "path": [ "findContactsCompletedBetween", "edges", 3, "node", "interaction", "messages" ], "extensions": { "classification": "DataFetchingException" } } ], "data": { "findContactsCompletedBetween": { "totalCount": 34, "edges": [ { "node": { "systemId": "1000055", "startTime": "2023-03-17T18:17:46.395Z", "endTime": "2023-03-17T18:19:55.374Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 127, "notes": null, "interaction": { "locale": null, "systemId": "1000000", "__typename": "Email", "messageId": "<74789755a8c0def4a2461bb327f4b80f@bemessaged.com>", "threadId": "1000000", "sentDate": "2022-07-08T15:48:05.000Z", "receivedDate": "2022-07-08T15:48:05.000Z", "subject": "test", "body": "test\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "A whitemail was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000058", "startTime": "2022-07-08T15:51:43.781Z", "endTime": "2022-07-08T16:01:17.954Z", "direction": "INBOUND", "handledBy": { "username": "ccmary", "firstName": "Mary", "lastName": "Zee", "nickname": null, "orgScope": "organisat" }, "activeDuration": 572, "notes": null, "interaction": { "locale": "en-GB", "systemId": "1000000", "__typename": "ConversationFragment", "conversationId": "4e85e636-0fa5-3755-912f-d87bbc1a75af", "subChannel": "LIVECHAT", "entryPoint": "VerintChat", "messages": { "totalCount": 5, "edges": [ { "node": { "attachment": null, "sender": { "name": "Customer Joe" }, "sentTime": "2022-07-08T15:51:36.275Z", "text": "I would like to discuss my account", "type": "STANDARD_MESSAGE" } }, { "node": { "attachment": null, "sender": { "name": "System" }, "sentTime": "2022-07-08T15:51:43.715Z", "text": "Session started between Customer Joe and VerintChat", "type": "SYSTEM_MESSAGE" } }, { "node": { "attachment": null, "sender": { "agent": { "username": "ccmary", "firstName": "Mary", "lastName": "Zee" } }, "sentTime": "2022-07-08T15:51:56.437Z", "text": "test", "type": "STANDARD_MESSAGE" } }, { "node": { "attachment": { "fileType": "image/gif", "name": "grafana.gif" }, "sender": { "name": "Customer Joe" }, "sentTime": "2022-07-08T15:52:25.342Z", "text": null, "type": "STANDARD_MESSAGE" } }, { "node": { "attachment": null, "sender": { "agent": { "username": "ccmary", "firstName": "Mary", "lastName": "Zee" } }, "sentTime": "2022-07-08T15:52:34.373Z", "text": "nice pic", "type": "STANDARD_MESSAGE" } } ] }, "referrerUrl": null }, "outcome": { "totalCount": 2, "edges": [ { "node": { "text": "The customer ended the chat session.", "isActive": true, "isVisible": false } }, { "node": { "text": "Agent Session Ended Unexpectedly", "isActive": true, "isVisible": false } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000155", "startTime": "2022-07-26T16:12:59.991Z", "endTime": "2022-07-26T16:13:02.389Z", "direction": "INBOUND", "handledBy": null, "activeDuration": 0, "notes": null, "interaction": { "locale": "en-GB", "systemId": "1000000", "__typename": "ConversationFragment", "conversationId": "4e85e636-0fa5-3755-912f-d87bbc1a75af", "subChannel": "LIVECHAT", "entryPoint": "VerintChat", "messages": { "totalCount": 5, "edges": [ { "node": { "attachment": null, "sender": { "name": "Customer Joe" }, "sentTime": "2022-07-08T15:51:36.275Z", "text": "I would like to discuss my account", "type": "STANDARD_MESSAGE" } }, { "node": { "attachment": null, "sender": { "name": "System" }, "sentTime": "2022-07-08T15:51:43.715Z", "text": "Session started between Customer Joe and VerintChat", "type": "SYSTEM_MESSAGE" } }, { "node": { "attachment": null, "sender": { "agent": { "username": "ccmary", "firstName": "Mary", "lastName": "Zee" } }, "sentTime": "2022-07-08T15:51:56.437Z", "text": "test", "type": "STANDARD_MESSAGE" } }, { "node": { "attachment": { "fileType": "image/gif", "name": "grafana.gif" }, "sender": { "name": "Customer Joe" }, "sentTime": "2022-07-08T15:52:25.342Z", "text": null, "type": "STANDARD_MESSAGE" } }, { "node": { "attachment": null, "sender": { "agent": { "username": "ccmary", "firstName": "Mary", "lastName": "Zee" } }, "sentTime": "2022-07-08T15:52:34.373Z", "text": "nice pic", "type": "STANDARD_MESSAGE" } } ] }, "referrerUrl": null }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Customer abandoned while queuing", "isActive": true, "isVisible": false } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000158", "startTime": "2022-07-26T16:13:19.426Z", "endTime": "2022-07-27T10:27:18.612Z", "direction": "INBOUND", "handledBy": { "username": "ccmary", "firstName": "Mary", "lastName": "Zee", "nickname": null, "orgScope": "organisat" }, "activeDuration": 65639, "notes": null, "interaction": { "locale": "en-GB", "systemId": "1000050", "__typename": "ConversationFragment", "conversationId": "dc8ef1a8-004b-3e71-95f2-e0dd8d9a1c99", "subChannel": "LIVECHAT", "entryPoint": "VerintChat", "messages": null, "referrerUrl": "https://pt2.demo-custom.verintdemo.com/livechat/liveChat.html?type=Messaging" }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Agent Session Ended Unexpectedly", "isActive": true, "isVisible": false } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000554", "startTime": "2023-06-15T14:15:20.675Z", "endTime": "2023-06-15T14:16:12.309Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 50, "notes": null, "interaction": { "locale": null, "systemId": "1000050", "__typename": "Email", "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", "threadId": "1000100", "sentDate": "2023-06-15T14:14:44.000Z", "receivedDate": "2023-06-15T14:14:44.000Z", "subject": "test Email 2023R2", "body": "test\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "A social message was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000555", "startTime": "2023-06-15T14:15:35.871Z", "endTime": "2023-06-15T14:15:36.369Z", "direction": "OUTBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 14, "notes": null, "interaction": { "locale": null, "systemId": "1000051", "__typename": "Email", "messageId": "", "threadId": "1000100", "sentDate": "2023-06-15T14:15:35.845Z", "receivedDate": null, "subject": "<< Ref:1000100 >> Re: test Email 2023R2", "body": "

test reply

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", "fromAddress": "customerservice@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "An email was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": null } }, { "node": { "systemId": "1000972", "startTime": "2023-07-28T18:22:09.614Z", "endTime": "2023-07-28T18:57:50.754Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 2136, "notes": null, "interaction": { "locale": null, "systemId": "1000050", "__typename": "Email", "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", "threadId": "1000100", "sentDate": "2023-06-15T14:14:44.000Z", "receivedDate": "2023-06-15T14:14:44.000Z", "subject": "test Email 2023R2", "body": "test\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Completed", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000975", "startTime": "2023-07-28T18:57:04.662Z", "endTime": "2023-07-28T18:57:10.065Z", "direction": "OUTBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 83, "notes": null, "interaction": { "locale": null, "systemId": "1000100", "__typename": "Email", "messageId": "", "threadId": "1000150", "sentDate": "2023-07-28T18:57:04.633Z", "receivedDate": null, "subject": "<< Ref:1000150 >> Test external sending", "body": "

I hope this email does not go out into the world!

", "fromAddress": "customerservices@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "An email was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000000", "firstName": "Peter", "lastName": "Morton" } } ] }, "queue": null } }, { "node": { "systemId": "1000978", "startTime": "2023-07-28T19:06:07.669Z", "endTime": "2023-07-28T19:06:18.754Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 11, "notes": null, "interaction": { "locale": null, "systemId": "1000101", "__typename": "Email", "messageId": "<8d8b4822eee6da52fc5de02f466381ce@bemessaged.com>", "threadId": "1000151", "sentDate": "2023-07-28T18:57:31.000Z", "receivedDate": "2023-07-28T18:57:31.000Z", "subject": "Subscription", "body": "Help\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Case Updated", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000980", "startTime": "2023-07-28T19:23:24.491Z", "endTime": "2023-07-28T19:26:33.959Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 189, "notes": null, "interaction": { "locale": null, "systemId": "1000103", "__typename": "Email", "messageId": "<1ba306fffedbfe1c440be19640b0dcce@bemessaged.com>", "threadId": "1000152", "sentDate": "2023-07-28T19:22:40.000Z", "receivedDate": "2023-07-28T19:22:40.000Z", "subject": "Question about my THN subscription", "body": "Hello,\nCan you tell me when my THN subscription expires?\n\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "The Hockey News", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Case Updated", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000981", "startTime": "2023-07-28T19:24:33.632Z", "endTime": "2023-07-28T19:24:33.847Z", "direction": "OUTBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 69, "notes": null, "interaction": { "locale": null, "systemId": "1000104", "__typename": "Email", "messageId": "", "threadId": "1000152", "sentDate": "2023-07-28T19:24:33.616Z", "receivedDate": null, "subject": "<< Ref:1000152 >> Re: Question about my THN subscription", "body": "

Thanks for reaching out. According to our records, your subscription expiration date is 8/1/24.


Original Message ...
From: jim@bemessaged.com
To: thehockeynews@cdsfulfillment.com
Subject: Question about my THN subscription
Sent: Fri, 28 Jul 2023 14:22:40 -0500

Hello,
Can you tell me when my THN subscription expires?

", "fromAddress": "customerservice@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "An email was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": null } }, { "node": { "systemId": "1000984", "startTime": "2023-07-28T19:26:54.886Z", "endTime": "2023-07-28T19:31:24.610Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 236, "notes": null, "interaction": { "locale": null, "systemId": "1000103", "__typename": "Email", "messageId": "<1ba306fffedbfe1c440be19640b0dcce@bemessaged.com>", "threadId": "1000152", "sentDate": "2023-07-28T19:22:40.000Z", "receivedDate": "2023-07-28T19:22:40.000Z", "subject": "Question about my THN subscription", "body": "Hello,\nCan you tell me when my THN subscription expires?\n\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "The Hockey News", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Completed", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1000987", "startTime": "2023-07-28T19:30:45.605Z", "endTime": "2023-07-28T19:31:07.350Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 22, "notes": null, "interaction": { "locale": null, "systemId": "1000108", "__typename": "Email", "messageId": "<40c564dff41fc29fdec6ebe75c6b46be@bemessaged.com>", "threadId": "1000154", "sentDate": "2023-07-28T19:30:09.000Z", "receivedDate": "2023-07-28T19:30:09.000Z", "subject": "THN Subscription", "body": "When does my subscription expire?\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "The Hockey News", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Completed", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001005", "startTime": "2023-08-03T18:40:47.069Z", "endTime": "2023-08-03T19:11:16.283Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 271, "notes": null, "interaction": { "locale": null, "systemId": "1000103", "__typename": "Email", "messageId": "<1ba306fffedbfe1c440be19640b0dcce@bemessaged.com>", "threadId": "1000152", "sentDate": "2023-07-28T19:22:40.000Z", "receivedDate": "2023-07-28T19:22:40.000Z", "subject": "Question about my THN subscription", "body": "Hello,\nCan you tell me when my THN subscription expires?\n\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "The Hockey News", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Restored workitem", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001007", "startTime": "2023-08-03T19:10:41.916Z", "endTime": "2023-08-03T19:11:04.056Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 22, "notes": null, "interaction": { "locale": null, "systemId": "1000150", "__typename": "Email", "messageId": "<12085878b913c47bd6e1fdae7a56fadf@bemessaged.com>", "threadId": "1000200", "sentDate": "2023-08-03T18:44:43.000Z", "receivedDate": "2023-08-03T18:44:43.000Z", "subject": "Question about my SI subscription", "body": "I'm going to be out of the country for a month starting Sept 1, 2023. \nCan I put a four-week pause on my subscription starting then?\n\nThanks!\n-jg\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Restored workitem", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001010", "startTime": "2023-08-03T19:11:22.957Z", "endTime": "2023-08-03T21:52:24.655Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 3903, "notes": null, "interaction": { "locale": null, "systemId": "1000108", "__typename": "Email", "messageId": "<40c564dff41fc29fdec6ebe75c6b46be@bemessaged.com>", "threadId": "1000154", "sentDate": "2023-07-28T19:30:09.000Z", "receivedDate": "2023-07-28T19:30:09.000Z", "subject": "THN Subscription", "body": "When does my subscription expire?\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "The Hockey News", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Agent Session Ended Unexpectedly", "isActive": true, "isVisible": false } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001077", "startTime": "2023-08-04T14:42:51.197Z", "endTime": "2023-08-04T14:43:25.320Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 32, "notes": null, "interaction": { "locale": null, "systemId": "1000150", "__typename": "Email", "messageId": "<12085878b913c47bd6e1fdae7a56fadf@bemessaged.com>", "threadId": "1000200", "sentDate": "2023-08-03T18:44:43.000Z", "receivedDate": "2023-08-03T18:44:43.000Z", "subject": "Question about my SI subscription", "body": "I'm going to be out of the country for a month starting Sept 1, 2023. \nCan I put a four-week pause on my subscription starting then?\n\nThanks!\n-jg\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Case Closed", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001078", "startTime": "2023-08-04T14:43:36.028Z", "endTime": "2023-08-04T16:21:27.035Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 3442, "notes": null, "interaction": { "locale": null, "systemId": "1000200", "__typename": "Email", "messageId": "", "threadId": "1000250", "sentDate": "2023-08-04T14:42:17.000Z", "receivedDate": "2023-08-04T14:42:17.000Z", "subject": "Can I pause my subscription?", "body": "I'll be out of the country for a month starting on September 1, 2023. \nI'd like to pause my subscription for the four weeks I'll be away. Can \nyou do that for me?\n\nThanks!\n-jg\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Restored workitem", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001080", "startTime": "2023-08-04T14:45:47.004Z", "endTime": "2023-08-04T14:45:47.451Z", "direction": "OUTBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 131, "notes": null, "interaction": { "locale": null, "systemId": "1000201", "__typename": "Email", "messageId": "", "threadId": "1000250", "sentDate": "2023-08-04T14:45:46.969Z", "receivedDate": null, "subject": "<< Ref:1000250 >> Re: Can I pause my subscription?", "body": "

Mr Gross,

I'll be happy to take care of that subscription pause for you. Have a great trip and thank you for being a Sports Illustrated subscriber. 


Regards,

Christine

SI Customer Support

\"\"


 

Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: Can I pause my subscription?
Sent: Fri, 04 Aug 2023 09:42:17 -0500

I'll be out of the country for a month starting on September 1, 2023.
I'd like to pause my subscription for the four weeks I'll be away. Can
you do that for me?

Thanks!
-jg

", "fromAddress": "customerservice@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "An email was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": null } }, { "node": { "systemId": "1001096", "startTime": "2023-08-04T15:40:56.965Z", "endTime": "2023-08-04T16:21:15.186Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 2418, "notes": null, "interaction": { "locale": null, "systemId": "1000203", "__typename": "Email", "messageId": "<04d15bb673d3129066c113107f7b66b6@bemessaged.com>", "threadId": "1000251", "sentDate": "2023-08-04T14:58:06.000Z", "receivedDate": "2023-08-04T14:58:06.000Z", "subject": "Can I pause my subscription?", "body": "I'll be out of the country for a month starting on September 1, 2023.\nI'd like to pause my subscription for the four weeks I'll be away. Can\nyou do that for me?\n\nThanks!\n-jg\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Restored workitem", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001125", "startTime": "2023-08-04T16:20:33.604Z", "endTime": "2023-08-04T16:21:13.482Z", "direction": "INBOUND", "handledBy": { "username": "pmorton", "firstName": "Peter", "lastName": "Morton", "nickname": null, "orgScope": "organisat" }, "activeDuration": 39, "notes": null, "interaction": { "locale": null, "systemId": "1000050", "__typename": "Email", "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", "threadId": "1000100", "sentDate": "2023-06-15T14:14:44.000Z", "receivedDate": "2023-06-15T14:14:44.000Z", "subject": "test Email 2023R2", "body": "test\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Reassigned to another agent", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001130", "startTime": "2023-08-04T16:25:39.430Z", "endTime": "2023-08-04T16:28:50.657Z", "direction": "INBOUND", "handledBy": { "username": "pmorton", "firstName": "Peter", "lastName": "Morton", "nickname": null, "orgScope": "organisat" }, "activeDuration": 191, "notes": null, "interaction": { "locale": null, "systemId": "1000050", "__typename": "Email", "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", "threadId": "1000100", "sentDate": "2023-06-15T14:14:44.000Z", "receivedDate": "2023-06-15T14:14:44.000Z", "subject": "test Email 2023R2", "body": "test\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Saved for later", "isActive": true, "isVisible": true } } ] }, "customer": null, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001132", "startTime": "2023-08-04T16:31:24.426Z", "endTime": "2023-08-04T16:31:24.426Z", "direction": "INBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 0, "notes": { "totalCount": 1, "edges": [ { "node": { "text": "This contact is part of an email thread. The duration is displayed on the contact associated with the lead email." } } ] }, "interaction": { "locale": null, "systemId": "1000050", "__typename": "Email", "messageId": "<263f4278070b88494f6da47037357027@bemessaged.com>", "threadId": null, "sentDate": "2023-06-15T14:14:44.000Z", "receivedDate": "2023-06-15T14:14:44.000Z", "subject": "test Email 2023R2", "body": "test\n", "fromAddress": "customer@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "No need for response", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001133", "startTime": "2023-08-04T16:29:59.133Z", "endTime": "2023-08-04T16:30:01.919Z", "direction": "OUTBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 8, "notes": null, "interaction": { "locale": null, "systemId": "1000052", "__typename": "Email", "messageId": "", "threadId": "1000100", "sentDate": "2023-08-04T16:29:59.114Z", "receivedDate": null, "subject": "<< Ref:1000100 >> Re: test Email 2023R2", "body": "

This email should be reviewed by Paul


Should be better this time

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", "fromAddress": "customerservice@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": null, "customer": null, "queue": null } }, { "node": { "systemId": "1001135", "startTime": "2023-08-04T16:30:19.145Z", "endTime": "2023-08-04T16:30:22.058Z", "direction": "OUTBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 12, "notes": null, "interaction": { "locale": null, "systemId": "1000206", "__typename": "Email", "messageId": "<8BhDPgS2GH8TB1ZmQIY9w91691166619343@em31.verint.live>", "threadId": "1000100", "sentDate": "2023-08-04T16:30:19.110Z", "receivedDate": null, "subject": "<< Ref:1000100 >> Re: test Email 2023R2", "body": "

Please collaborate with me

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", "fromAddress": "customerservice@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": null, "customer": null, "queue": null } }, { "node": { "systemId": "1001137", "startTime": "2023-08-04T16:30:36.453Z", "endTime": "2023-08-04T16:30:39.151Z", "direction": "OUTBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 9, "notes": null, "interaction": { "locale": null, "systemId": "1000205", "__typename": "Email", "messageId": "", "threadId": "1000100", "sentDate": "2023-08-04T16:30:36.414Z", "receivedDate": null, "subject": "<< Ref:1000100 >> Re: test Email 2023R2", "body": "

Need help to collaborate on this email

Original Message ...
From: customer@bemessaged.com
To: customerservice@demo.verint.com
Subject: test Email 2023R2
Sent: Thu, 15 Jun 2023 15:14:44 +0100

test

", "fromAddress": "customerservice@demo.verint.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": null, "customer": null, "queue": null } }, { "node": { "systemId": "1001138", "startTime": "2023-08-04T16:31:23.432Z", "endTime": "2023-08-04T16:35:23.834Z", "direction": "INBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 241, "notes": null, "interaction": { "locale": null, "systemId": "1000208", "__typename": "Email", "messageId": "", "threadId": "1000100", "sentDate": "2023-08-04T16:30:56.000Z", "receivedDate": "2023-08-04T16:30:56.000Z", "subject": "Re: << Ref:1000100 >> Re: test Email 2023R2", "body": "Happy to!\n\nOn 2023-08-04 11:30, customerservice@demo.verint.com wrote:\n> Please collaborate with me\n> -------------------------\n> \n> ORIGINAL MESSAGE ...\n> From: customer@bemessaged.com\n> To: customerservice@demo.verint.com\n> Subject: test Email 2023R2\n> Sent: Thu, 15 Jun 2023 15:14:44 +0100\n> \n> test\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "customerservice@demo.verint.com", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "No need for response", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001140", "startTime": "2023-08-04T16:35:43.170Z", "endTime": "2023-08-04T16:40:35.523Z", "direction": "INBOUND", "handledBy": { "username": "pmorton", "firstName": "Peter", "lastName": "Morton", "nickname": null, "orgScope": "organisat" }, "activeDuration": 292, "notes": null, "interaction": { "locale": null, "systemId": "1000210", "__typename": "Email", "messageId": "<59a48bc860ad4040a6fc4c849dc1ee29@bemessaged.com>", "threadId": "1000252", "sentDate": "2023-08-04T16:34:35.000Z", "receivedDate": "2023-08-04T16:34:35.000Z", "subject": "Another Test", "body": "Hello, world!\n\n-jg\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Contacted party was unavailable to speak", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001144", "startTime": "2023-08-04T16:41:29.721Z", "endTime": "2023-08-04T16:42:26.511Z", "direction": "INBOUND", "handledBy": { "username": "pmorton", "firstName": "Peter", "lastName": "Morton", "nickname": null, "orgScope": "organisat" }, "activeDuration": 57, "notes": null, "interaction": { "locale": null, "systemId": "1000210", "__typename": "Email", "messageId": "<59a48bc860ad4040a6fc4c849dc1ee29@bemessaged.com>", "threadId": "1000252", "sentDate": "2023-08-04T16:34:35.000Z", "receivedDate": "2023-08-04T16:34:35.000Z", "subject": "Another Test", "body": "Hello, world!\n\n-jg\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Escalated to Manager", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001145", "startTime": "2023-08-04T16:39:27.198Z", "endTime": "2023-08-04T16:39:29.331Z", "direction": "OUTBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 9, "notes": null, "interaction": { "locale": null, "systemId": "1000211", "__typename": "Email", "messageId": "", "threadId": "1000252", "sentDate": "2023-08-04T16:39:27.178Z", "receivedDate": null, "subject": "<< Ref:1000252 >> Re: Another Test", "body": "

Please collaborate with me.



Gross,

Thank you for being a Sports Illustrated subscriber. 


Regards,

Peter

SI Customer Support

\"\"




Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: Another Test
Sent: Fri, 04 Aug 2023 11:34:35 -0500

Hello, world!

-jg

", "fromAddress": "sportsillustrated@cdsfulfillment.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": null, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": null } }, { "node": { "systemId": "1001146", "startTime": "2023-08-04T16:41:30.576Z", "endTime": "2023-08-04T16:41:30.576Z", "direction": "INBOUND", "handledBy": { "username": "pmorton", "firstName": "Peter", "lastName": "Morton", "nickname": null, "orgScope": "organisat" }, "activeDuration": 0, "notes": { "totalCount": 1, "edges": [ { "node": { "text": "This contact is part of an email thread. The duration is displayed on the contact associated with the lead email." } } ] }, "interaction": { "locale": null, "systemId": "1000213", "__typename": "Email", "messageId": "<721398f5f29975b074087087b717a489@demo.verint.com>", "threadId": "1000252", "sentDate": "2023-08-04T16:39:56.000Z", "receivedDate": "2023-08-04T16:39:56.000Z", "subject": "Re: << Ref:1000252 >> Re: Another Test", "body": "Sure here is some help!\n\nOn 2023-08-04 11:39, sportsillustrated@cdsfulfillment.com wrote:\n> Please collaborate with me.\n> \n> Gross,\n> \n> Thank you for being a Sports Illustrated subscriber.\n> \n> Regards,\n> \n> Peter\n> \n> SI Customer Support\n> \n> -------------------------\n> \n> ORIGINAL MESSAGE ...\n> From: jim@bemessaged.com\n> To: sportsillustrated@cdsfulfillment.com\n> Subject: Another Test\n> Sent: Fri, 04 Aug 2023 11:34:35 -0500\n> \n> Hello, world!\n> \n> -jg\n", "fromAddress": "wired@demo.verint.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "en", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Escalated to Manager", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Default", "orgScope": "organisat" } } }, { "node": { "systemId": "1001152", "startTime": "2023-08-04T16:42:47.167Z", "endTime": "2023-08-04T16:42:49.580Z", "direction": "OUTBOUND", "handledBy": { "username": "supervisor", "firstName": "Paul", "lastName": "Connor", "nickname": null, "orgScope": "organisat" }, "activeDuration": 7, "notes": null, "interaction": { "locale": null, "systemId": "1000212", "__typename": "Email", "messageId": "", "threadId": "1000252", "sentDate": "2023-08-04T16:42:47.148Z", "receivedDate": null, "subject": "<< Ref:1000252 >> Re: Another Test", "body": "

Response to Jim after collaboration

Gross,

Thank you for being a Sports Illustrated subscriber. 


Regards,

Peter

SI Customer Support

\"\"




Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: Another Test
Sent: Fri, 04 Aug 2023 11:34:35 -0500

Hello, world!

-jg

", "fromAddress": "sportsillustrated@cdsfulfillment.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": null, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": null } }, { "node": { "systemId": "1001225", "startTime": "2023-08-05T20:59:07.427Z", "endTime": "2023-08-05T20:59:48.649Z", "direction": "INBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 40, "notes": null, "interaction": { "locale": null, "systemId": "1000254", "__typename": "Email", "messageId": "<87526ce591d0c342223995153766ceab@bemessaged.com>", "threadId": "1000302", "sentDate": "2023-08-05T20:55:54.000Z", "receivedDate": "2023-08-05T20:55:54.000Z", "subject": "UDG test 3", "body": "test 3\n", "fromAddress": "jim@bemessaged.com", "ccAddresses": [], "bccAddresses": null, "detectedLanguage": "hu", "mailboxName": "Sports Illustrated", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "Completed", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": { "name": "Sports Illustrated", "orgScope": "organisat" } } }, { "node": { "systemId": "1001229", "startTime": "2023-08-05T20:59:25.336Z", "endTime": "2023-08-05T20:59:25.831Z", "direction": "OUTBOUND", "handledBy": { "username": "ccagent", "firstName": "Christine", "lastName": "Swan-Eglington", "nickname": null, "orgScope": "organisat" }, "activeDuration": 17, "notes": null, "interaction": { "locale": null, "systemId": "1000255", "__typename": "Email", "messageId": "", "threadId": "1000302", "sentDate": "2023-08-05T20:59:25.308Z", "receivedDate": null, "subject": "<< Ref:1000302 >> Re: UDG test 3", "body": "

reply to close out email


Original Message ...
From: jim@bemessaged.com
To: sportsillustrated@cdsfulfillment.com
Subject: UDG test 3
Sent: Sat, 05 Aug 2023 15:55:54 -0500

test 3

", "fromAddress": "sportsillustrated@cdsfulfillment.com", "ccAddresses": [], "bccAddresses": [], "detectedLanguage": null, "mailboxName": "Outbound", "attachmentCount": 0, "isDuplicate": false }, "outcome": { "totalCount": 1, "edges": [ { "node": { "text": "An email was sent to the relevant parties", "isActive": true, "isVisible": true } } ] }, "customer": { "totalCount": 1, "edges": [ { "node": { "ref": "CC1000050", "firstName": "Jim", "lastName": "Gross" } } ] }, "queue": null } } ] } } }