eo-services/examples/example_udg_response.json
2023-10-11 19:15:51 -05:00

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"body": "<p style=\"margin: 0.0px 0.0px 6.0px;\">Mr Gross,</p><p style=\"margin: 0.0px;\">I'll be happy to take care of that subscription pause for you. Have a great trip and t<span style=\"font-size: 12.0pt;\">hank you for being a Sports Illustrated subscriber. </span></p><p style=\"margin: 0.0px 0.0px 6.0px;\"><br data-mce-bogus=\"1\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\">Regards,</p><p style=\"margin: 0.0px 0.0px 6.0px;\">Christine</p><p style=\"margin: 0.0px 0.0px 6.0px;\">SI Customer Support</p><p style=\"margin: 0.0px 0.0px 6.0px;\"><img src=\"https://em31.verint.live/GTConnect//UnifiedAcceptor/FrameworkDesktop.Main/domain/em31.verint.live/tabId/1691158381273_7288?gtxResource=%2Fasset%2Fimages%2FSports-Illustrated-Logo_Time1691159706676.png&amp;gtxResourceFileName=Sports-Illustrated-Logo.png&amp;mode=download\" alt=\"\" width=\"180\" height=\"180\" data-mce-src=\"https://em31.verint.live/GTConnect//UnifiedAcceptor/FrameworkDesktop.Main/domain/em31.verint.live/tabId/1691158381273_7288?gtxResource=%2Fasset%2Fimages%2FSports-Illustrated-Logo_Time1691159706676.png&amp;gtxResourceFileName=Sports-Illustrated-Logo.png&amp;mode=download\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\"><br data-mce-bogus=\"1\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\" data-mce-style=\"margin: 0px 0px 6px;\"> </p><hr /><p style=\"margin: 0.0px 0.0px 6.0px;\"><strong>Original Message ...</strong><br />From: jim@bemessaged.com<br />To: sportsillustrated@cdsfulfillment.com<br />Subject: Can I pause my subscription?<br />Sent: Fri, 04 Aug 2023 09:42:17 -0500<br /><br />I'll be out of the country for a month starting on September 1, 2023. <br />I'd like to pause my subscription for the four weeks I'll be away. Can <br />you do that for me?<br /><br />Thanks!<br />-jg</p>",
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"edges": [
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"body": "<p style=\"margin: 0.0px;\">Please collaborate with me.</p><p style=\"margin: 0.0px;\"><br data-mce-bogus=\"1\" /></p><p style=\"margin: 0.0px;\"><br data-mce-bogus=\"1\" /></p><div id=\"currentVerintEMSignature\"><p style=\"margin: 0.0px 0.0px 6.0px;\">Gross,</p><p style=\"margin: 0.0px 0.0px 6.0px;\">Thank you for being a Sports Illustrated subscriber. </p><p style=\"margin: 0.0px 0.0px 6.0px;\"><br data-mce-bogus=\"1\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\">Regards,</p><p style=\"margin: 0.0px 0.0px 6.0px;\">Peter</p><p style=\"margin: 0.0px 0.0px 6.0px;\">SI Customer Support</p><p style=\"margin: 0.0px 0.0px 6.0px;\"><img src=\"https://em31.verint.live/GTConnect//UnifiedAcceptor/FrameworkDesktop.Main/domain/em31.verint.live/tabId/1691158381273_7288?gtxResource=%2Fasset%2Fimages%2FSports-Illustrated-Logo_Time1691159706676.png&amp;gtxResourceFileName=Sports-Illustrated-Logo.png&amp;mode=download\" width=\"180\" height=\"180\" alt=\"\" data-mce-src=\"https://em31.verint.live/GTConnect//UnifiedAcceptor/FrameworkDesktop.Main/domain/em31.verint.live/tabId/1691158381273_7288?gtxResource=%2Fasset%2Fimages%2FSports-Illustrated-Logo_Time1691159706676.png&amp;gtxResourceFileName=Sports-Illustrated-Logo.png&amp;mode=download\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\"><br data-mce-bogus=\"1\" /></p><br /></div><p style=\"margin: 0.0px 0.0px 6.0px;\"><br /></p><hr /><p style=\"margin: 0.0px 0.0px 6.0px;\"><strong>Original Message ...</strong><br />From: jim@bemessaged.com<br />To: sportsillustrated@cdsfulfillment.com<br />Subject: Another Test<br />Sent: Fri, 04 Aug 2023 11:34:35 -0500<br /><br />Hello, world!<br /><br />-jg<br /></p>",
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"body": "Sure here is some help!\n\nOn 2023-08-04 11:39, sportsillustrated@cdsfulfillment.com wrote:\n&gt; Please collaborate with me.\n&gt; \n&gt; Gross,\n&gt; \n&gt; Thank you for being a Sports Illustrated subscriber.\n&gt; \n&gt; Regards,\n&gt; \n&gt; Peter\n&gt; \n&gt; SI Customer Support\n&gt; \n&gt; -------------------------\n&gt; \n&gt; ORIGINAL MESSAGE ...\n&gt; From: jim@bemessaged.com\n&gt; To: sportsillustrated@cdsfulfillment.com\n&gt; Subject: Another Test\n&gt; Sent: Fri, 04 Aug 2023 11:34:35 -0500\n&gt; \n&gt; Hello, world!\n&gt; \n&gt; -jg\n",
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"body": "<p style=\"margin: 0.0px 0.0px 6.0px;\">Response to Jim after collaboration</p><div id=\"currentVerintEMSignature\"><p style=\"margin: 0.0px 0.0px 6.0px;\">Gross,</p><p style=\"margin: 0.0px 0.0px 6.0px;\">Thank you for being a Sports Illustrated subscriber. </p><p style=\"margin: 0.0px 0.0px 6.0px;\"><br data-mce-bogus=\"1\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\">Regards,</p><p style=\"margin: 0.0px 0.0px 6.0px;\">Peter</p><p style=\"margin: 0.0px 0.0px 6.0px;\">SI Customer Support</p><p style=\"margin: 0.0px 0.0px 6.0px;\"><img src=\"https://em31.verint.live/GTConnect//UnifiedAcceptor/FrameworkDesktop.Main/domain/em31.verint.live/tabId/1691158381273_7288?gtxResource=%2Fasset%2Fimages%2FSports-Illustrated-Logo_Time1691159706676.png&amp;gtxResourceFileName=Sports-Illustrated-Logo.png&amp;mode=download\" width=\"180\" height=\"180\" alt=\"\" data-mce-src=\"https://em31.verint.live/GTConnect//UnifiedAcceptor/FrameworkDesktop.Main/domain/em31.verint.live/tabId/1691158381273_7288?gtxResource=%2Fasset%2Fimages%2FSports-Illustrated-Logo_Time1691159706676.png&amp;gtxResourceFileName=Sports-Illustrated-Logo.png&amp;mode=download\" /></p><p style=\"margin: 0.0px 0.0px 6.0px;\"><br data-mce-bogus=\"1\" /></p><br /></div><p style=\"margin: 0.0px 0.0px 6.0px;\"><br /></p><hr /><p style=\"margin: 0.0px 0.0px 6.0px;\"><strong>Original Message ...</strong><br />From: jim@bemessaged.com<br />To: sportsillustrated@cdsfulfillment.com<br />Subject: Another Test<br />Sent: Fri, 04 Aug 2023 11:34:35 -0500<br /><br />Hello, world!<br /><br />-jg<br /></p>",
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