Updating n8n flows for AOS demo environment
This commit is contained in:
parent
91f47f01a5
commit
33ac363338
@ -11,7 +11,7 @@
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"type": "n8n-nodes-base.executeWorkflowTrigger",
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"type": "n8n-nodes-base.executeWorkflowTrigger",
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"position": [
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"position": [
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-288,
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-288,
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192
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96
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]
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]
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},
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},
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{
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{
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@ -29,65 +29,12 @@
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"notesInFlow": true,
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"notesInFlow": true,
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"credentials": {
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"credentials": {
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"globalConstantsApi": {
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"globalConstantsApi": {
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"id": "BAaySM6nkSxflDzN",
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"id": "xmv19uxMNq5yPWTc",
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"name": "Copilot Settings - verint.com"
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"name": "Copilot Settings - Engage"
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}
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}
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},
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},
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"notes": "Settings for Copilot"
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"notes": "Settings for Copilot"
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},
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},
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{
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"parameters": {},
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"type": "n8n-nodes-globals.globalConstants",
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"typeVersion": 1,
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"position": [
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-64,
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384
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],
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"id": "57b5ca51-7c90-4c55-aace-3223cc46e368",
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"name": "m2m - v2 - settings",
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"credentials": {
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"globalConstantsApi": {
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"id": "gh5k8MY0pyS6Fbkc",
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"name": "Work Assist - m2m - v2 - 78ab8a80-88a3-4db0-a3f9-36e7aeef18db"
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}
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}
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},
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{
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"parameters": {
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"method": "POST",
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"url": "https://api.verint.com/vcp/identity-dev/integration/auth/v2/oauth/token",
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"sendBody": true,
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"bodyParameters": {
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"parameters": [
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{
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"name": "grant_type",
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"value": "client_credentials"
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},
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{
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"name": "client_id",
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"value": "={{ $json.constants.client_id_v2 }}"
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},
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{
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"name": "client_secret",
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"value": "={{ $json.constants.client_secret_v2 }}"
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},
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{
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"name": "audience",
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"value": "api://vcp/wa-cloudevent"
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}
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]
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},
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"options": {}
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},
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"position": [
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160,
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384
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],
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"id": "e537cdb1-c5f6-4883-98ba-e883dd963e96",
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"name": "V2 Auth Token"
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},
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{
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{
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"parameters": {
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"parameters": {
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"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nconst uuid = require('uuid');\n\nreturn { \n call_uuid: uuid.v4(),\n conversationId: uuid.v4()\n};"
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"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nconst uuid = require('uuid');\n\nreturn { \n call_uuid: uuid.v4(),\n conversationId: uuid.v4()\n};"
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@ -137,12 +84,6 @@
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"name": "conversationId",
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"name": "conversationId",
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"value": "={{ $json.conversationId }}",
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"value": "={{ $json.conversationId }}",
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"type": "string"
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"type": "string"
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},
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{
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"id": "eea41372-42da-4dc5-87f7-30263e332fc0",
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"name": "v2_auth",
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"value": "={ \n access_token: \"{{ $json.access_token }}\",\n token_type: \"{{ $json.token_type }}\"\n}",
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"type": "object"
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}
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}
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]
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]
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},
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},
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@ -151,26 +92,11 @@
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"type": "n8n-nodes-base.set",
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"type": "n8n-nodes-base.set",
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"typeVersion": 3.4,
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"typeVersion": 3.4,
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"position": [
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"position": [
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],
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],
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"id": "ac3446d5-fd95-4889-a6cd-5af021e4e4a2",
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"id": "ac3446d5-fd95-4889-a6cd-5af021e4e4a2",
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"name": "Edit Fields"
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"name": "Edit Fields"
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},
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{
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"parameters": {
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"mode": "combine",
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"combineBy": "combineAll",
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"options": {}
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},
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"type": "n8n-nodes-base.merge",
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"typeVersion": 3.2,
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"position": [
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384,
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192
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],
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"id": "9b038fd8-3182-4e8c-a0b1-056dff0f0c19",
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"name": "Merge1"
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}
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}
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],
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],
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"pinData": {},
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"pinData": {},
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@ -187,11 +113,6 @@
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"node": "UUIDs",
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"node": "UUIDs",
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"type": "main",
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"type": "main",
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"index": 0
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"index": 0
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},
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{
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"node": "m2m - v2 - settings",
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"type": "main",
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"index": 0
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}
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}
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]
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]
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]
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]
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@ -207,17 +128,6 @@
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]
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]
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]
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]
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},
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},
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"m2m - v2 - settings": {
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"main": [
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[
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{
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"node": "V2 Auth Token",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"UUIDs": {
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"UUIDs": {
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"main": [
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"main": [
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[
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[
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@ -233,49 +143,34 @@
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"main": [
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"main": [
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[
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[
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{
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{
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"node": "Merge1",
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"node": "Edit Fields",
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"type": "main",
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"type": "main",
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"index": 0
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"index": 0
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}
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}
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]
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]
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]
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]
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},
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},
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"V2 Auth Token": {
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"main": [
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[
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{
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"node": "Merge1",
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"type": "main",
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"index": 1
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}
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]
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]
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},
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"Edit Fields": {
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"Edit Fields": {
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"main": [
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"main": [
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[]
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[]
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]
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]
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},
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"Merge1": {
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"main": [
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[
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{
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"node": "Edit Fields",
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"type": "main",
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"index": 0
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}
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]
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]
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}
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}
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},
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},
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"active": false,
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"active": false,
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"settings": {
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"settings": {
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"executionOrder": "v1"
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"executionOrder": "v1"
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},
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},
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"versionId": "019c4940-4f70-4e41-a24c-a3eecf367a9a",
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"versionId": "4db9ffc7-ae4e-4c15-a993-b97fccc398ba",
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"meta": {
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"meta": {
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"instanceId": "1d14171834eac77e3e796e3342933fbc57a33295e898b249017b9d12b57d9e0c"
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"instanceId": "1d14171834eac77e3e796e3342933fbc57a33295e898b249017b9d12b57d9e0c"
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},
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},
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"id": "YynY08QotHPGCfC3",
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"id": "YynY08QotHPGCfC3",
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"tags": []
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"tags": [
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{
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"createdAt": "2025-08-12T04:26:36.130Z",
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"updatedAt": "2025-08-12T04:26:36.130Z",
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"id": "C5NhHOyZA61CPBqG",
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"name": "Copilot"
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}
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]
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}
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}
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437
copilot/n8n workflows/Simulator - JCP.json
Normal file
437
copilot/n8n workflows/Simulator - JCP.json
Normal file
@ -0,0 +1,437 @@
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{
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"name": "Simulator - JCP",
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"nodes": [
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{
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"parameters": {},
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"type": "n8n-nodes-base.manualTrigger",
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"typeVersion": 1,
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"position": [
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],
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"id": "6b3caef3-c7ec-4ce7-b5b4-97ffc96adb3a",
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"name": "When clicking ‘Execute workflow’"
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},
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{
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"parameters": {
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"amount": 0.5
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},
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"type": "n8n-nodes-base.wait",
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"typeVersion": 1.1,
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"position": [
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],
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"id": "3654072f-b2c8-4b8b-9caa-3aab13a2639c",
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"name": "Wait",
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"webhookId": "577f02aa-af35-470d-9592-387da9cdf39d"
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},
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{
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"parameters": {
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"method": "POST",
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"url": "={{ $('Setup').item.json.copilot.base_url }}/v2/call-summary ",
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"authentication": "genericCredentialType",
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"genericAuthType": "oAuth2Api",
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={\n \"customerId\": \"{{ $('Setup').item.json.copilot.customer_id }}\",\n \"id\": \"288506ac-bbfc-44cf-883f-9d7a90464eac\",\n \"upn\": \"{{ $('Setup').item.json.copilot.upn }}\",\n \"summary\": \"The caller returned a phone call from JC Penny regarding a missed payment. They provided payment over the phone and the agent let them know that they can go ahead and use their card againg. The caller expressed his gratitude and hung up.\",\n \"title\": \"Call complete summary\",\n \"callId\": \"{{ $('Setup').item.json.copilot.user_uuid }}\",\n \"callerNumber\": \"562-765-9276\",\n \"startTime\": \"{{$now.toISO()}}\",\n \"endTime\": \"{{$now.toISO()}}\",\n \"editable\": false\n}\n",
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"options": {}
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},
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"position": [
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],
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"id": "8da05161-d4c1-403d-a5a1-3158ba07630f",
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"name": "Summary",
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"credentials": {
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"oAuth2Api": {
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"id": "vJSWVVZpHyL2DAkk",
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"name": "Work Assist INNO (v2) - wa-callsummary"
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}
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}
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},
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{
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"parameters": {
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"workflowId": {
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"__rl": true,
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"value": "YynY08QotHPGCfC3",
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"mode": "list",
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"cachedResultUrl": "/workflow/YynY08QotHPGCfC3",
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"cachedResultName": "Copilot Setup"
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},
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"workflowInputs": {
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"mappingMode": "defineBelow",
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"value": {},
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"matchingColumns": [],
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"schema": [],
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"attemptToConvertTypes": false,
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"convertFieldsToString": true
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},
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"options": {}
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},
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"type": "n8n-nodes-base.executeWorkflow",
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"typeVersion": 1.2,
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"position": [
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],
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"id": "41a3dfec-f10d-45f1-8d84-131528468a26",
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"name": "Setup"
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},
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{
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"parameters": {
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"content": "## Recorder Event",
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"height": 256,
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"width": 224
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},
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"type": "n8n-nodes-base.stickyNote",
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"typeVersion": 1,
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"position": [
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],
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"id": "1a8948a1-b40a-4c03-a8be-fe69d41d5624",
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"name": "Sticky Note"
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},
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{
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"parameters": {
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"content": "## Recorder Event",
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"height": 256,
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"width": 224
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},
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"type": "n8n-nodes-base.stickyNote",
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"typeVersion": 1,
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"position": [
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],
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"id": "b32e2e89-6e9c-4b51-87de-740c8813c78c",
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"name": "Sticky Note1"
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},
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{
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"parameters": {
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"content": "## Application Event",
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"height": 256,
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"width": 224,
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"color": 5
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},
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"type": "n8n-nodes-base.stickyNote",
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"typeVersion": 1,
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"position": [
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],
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"id": "3009ccce-a1b8-4224-9fbe-d24facc31c85",
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"name": "Sticky Note2"
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},
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{
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"parameters": {
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"content": "## Application Event",
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"height": 256,
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"width": 224,
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"color": 5
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},
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"type": "n8n-nodes-base.stickyNote",
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"typeVersion": 1,
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"position": [
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],
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"id": "1d9b3224-34a1-4625-9938-8fab16121c88",
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"name": "Sticky Note3"
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},
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{
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"parameters": {
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"method": "POST",
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"url": "=https://router.ivastudio.verint.live/ProxyScript/run/689145fb44c714b177fdfe7a/current/proactive_agent/userId/{{ $('Setup').item.json.copilot.upn }}",
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={\n \"input\": \"Check Flags\",\n \"metadata\": {\n \"channel\": \"copilot\",\n \"userUUID\": \"05bcc337-6e1b-4e4f-b57f-01969fd7878b\"\n }\n}",
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"options": {}
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},
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"position": [
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],
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"id": "d330a658-5f3d-4b4e-810b-87b4b8c8c7f1",
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"name": "Flag 26 Warning",
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||||||
|
"notesInFlow": true,
|
||||||
|
"notes": "Send Event to Proactive IVA Agent"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"content": "## Application Event",
|
||||||
|
"height": 256,
|
||||||
|
"width": 224,
|
||||||
|
"color": 5
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.stickyNote",
|
||||||
|
"typeVersion": 1,
|
||||||
|
"position": [
|
||||||
|
-32,
|
||||||
|
-1840
|
||||||
|
],
|
||||||
|
"id": "58dbae9c-32cc-4197-9712-d823e2c64e37",
|
||||||
|
"name": "Sticky Note4"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"method": "POST",
|
||||||
|
"url": "=https://router.ivastudio.verint.live/ProxyScript/run/689145fb44c714b177fdfe7a/current/proactive_agent/userId/{{ $('Setup').item.json.copilot.upn }}",
|
||||||
|
"sendBody": true,
|
||||||
|
"specifyBody": "json",
|
||||||
|
"jsonBody": "={\n \"input\": \"Payment Successful\",\n \"metadata\": {\n \"channel\": \"copilot\",\n \"userUUID\": \"05bcc337-6e1b-4e4f-b57f-01969fd7878b\"\n }\n}",
|
||||||
|
"options": {}
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.httpRequest",
|
||||||
|
"typeVersion": 4.2,
|
||||||
|
"position": [
|
||||||
|
32,
|
||||||
|
-1744
|
||||||
|
],
|
||||||
|
"id": "cdf12914-bdba-4018-8652-3bb1140737c5",
|
||||||
|
"name": "Payment Successful",
|
||||||
|
"notesInFlow": true,
|
||||||
|
"notes": "Send Event to Proactive IVA Agent"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"amount": 15
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.wait",
|
||||||
|
"typeVersion": 1.1,
|
||||||
|
"position": [
|
||||||
|
-192,
|
||||||
|
-1744
|
||||||
|
],
|
||||||
|
"id": "b6f1889a-589c-4a19-beea-576cccd7ba3f",
|
||||||
|
"name": "Processing Payment",
|
||||||
|
"webhookId": "98e2c915-0fb6-4175-b7b3-cf02c3c864b7"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"resume": "form",
|
||||||
|
"formTitle": "Wait for Payment SMS to be sent",
|
||||||
|
"formDescription": "Click Submit to signify SMS was sent.",
|
||||||
|
"options": {}
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.wait",
|
||||||
|
"typeVersion": 1.1,
|
||||||
|
"position": [
|
||||||
|
-640,
|
||||||
|
-1744
|
||||||
|
],
|
||||||
|
"id": "731cafcd-7b96-4799-a9da-53237a40c268",
|
||||||
|
"name": "Wait for Payment Success",
|
||||||
|
"webhookId": "18db362b-c28f-4623-817a-218b94951c0e",
|
||||||
|
"executeOnce": true
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"method": "POST",
|
||||||
|
"url": "=https://router.ivastudio.verint.live/ProxyScript/run/689145fb44c714b177fdfe7a/current/proactive_agent/userId/{{ $('Setup').item.json.copilot.upn }}",
|
||||||
|
"sendBody": true,
|
||||||
|
"specifyBody": "json",
|
||||||
|
"jsonBody": "={\n \"input\": \"Credit Card Summary\",\n \"metadata\": {\n \"channel\": \"copilot\",\n \"userUUID\": \"{{ $('Setup').item.json.copilot.user_uuid }}\"\n }\n}",
|
||||||
|
"options": {}
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.httpRequest",
|
||||||
|
"typeVersion": 4.2,
|
||||||
|
"position": [
|
||||||
|
-864,
|
||||||
|
-1744
|
||||||
|
],
|
||||||
|
"id": "2681cf35-5acf-4dd7-9afc-b3a6e8a30feb",
|
||||||
|
"name": "Credit Card Summary",
|
||||||
|
"notesInFlow": true,
|
||||||
|
"notes": "Send Event to Proactive IVA Agent"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"resume": "form",
|
||||||
|
"formTitle": "Call End Event",
|
||||||
|
"formDescription": "Click here to end call",
|
||||||
|
"options": {}
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.wait",
|
||||||
|
"typeVersion": 1.1,
|
||||||
|
"position": [
|
||||||
|
256,
|
||||||
|
-1744
|
||||||
|
],
|
||||||
|
"id": "0ab3b6bb-8fe9-487c-87f8-538d76d7c84f",
|
||||||
|
"name": "Wait for Call End",
|
||||||
|
"webhookId": "2cbeb161-5438-4a30-b6cb-83c2a684a9d3",
|
||||||
|
"executeOnce": true
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"parameters": {
|
||||||
|
"method": "POST",
|
||||||
|
"url": "={{ $json.copilot.base_url }}/v1/cloud-event",
|
||||||
|
"authentication": "genericCredentialType",
|
||||||
|
"genericAuthType": "oAuth2Api",
|
||||||
|
"sendBody": true,
|
||||||
|
"specifyBody": "json",
|
||||||
|
"jsonBody": "={\n \"source\": \"//iva/live-demo/transfer\",\n \"id\": \"2025051416334592900000000000000001\",\n \"type\": \"iva.transfer.data.v1\",\n \"time\": \"{{$now.toISO()}}\",\n \"customerId\": \"{{ $json.copilot.customer_id }}\",\n \"upn\": \"{{ $json.copilot.upn }}\",\n \"userUUID\": \"{{ $json.copilot.user_uuid }}\", \n \"data\": {\n \"conversationId\": \"2025051416334592900000000000000001\",\n \"customData\": {\n \"summary\": \"Caller received an outbound notification about a missed payment and had some follow up questions.\",\n \"purpose\": \"Collections\",\n \"customerName\": \"Mr. David Campbell\",\n \"firstName\": \"John\",\n \"lastName\": \"Smith\",\n \"phoneNumber\": \"9887655432\",\n \"memberId\": \"****-****-****-3123\",\n \"queue\": \"Collections\",\n \"timeInQueue\": \"4m 20s\",\n \"address\": \"456 Elm Street, Springfield, IL 62701\",\n \"language\": \"English\",\n \"lastContact\": \"Called 4 days ago\",\n \"customerType\": \"👜 JC Penney\"\n }\n }\n}",
|
||||||
|
"options": {}
|
||||||
|
},
|
||||||
|
"type": "n8n-nodes-base.httpRequest",
|
||||||
|
"typeVersion": 4.2,
|
||||||
|
"position": [
|
||||||
|
-1312,
|
||||||
|
-1744
|
||||||
|
],
|
||||||
|
"id": "51a31f42-c189-40b1-9fee-e1e3cb32bf67",
|
||||||
|
"name": "Smart Transfer (1)",
|
||||||
|
"executeOnce": false,
|
||||||
|
"notesInFlow": true,
|
||||||
|
"credentials": {
|
||||||
|
"oAuth2Api": {
|
||||||
|
"id": "Epyko0hXgdKjHvdH",
|
||||||
|
"name": "Work Assist INNO (v2) - wa-cloudevent"
|
||||||
|
}
|
||||||
|
},
|
||||||
|
"notes": "Simulate Recorder Start Call Event"
|
||||||
|
}
|
||||||
|
],
|
||||||
|
"pinData": {},
|
||||||
|
"connections": {
|
||||||
|
"When clicking ‘Execute workflow’": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Setup",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Wait": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Credit Card Summary",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Summary": {
|
||||||
|
"main": [
|
||||||
|
[]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Setup": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Smart Transfer (1)",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Flag 26 Warning": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Processing Payment",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Payment Successful": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Wait for Call End",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Processing Payment": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Payment Successful",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Wait for Payment Success": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Flag 26 Warning",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Credit Card Summary": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Wait for Payment Success",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Wait for Call End": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Summary",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
},
|
||||||
|
"Smart Transfer (1)": {
|
||||||
|
"main": [
|
||||||
|
[
|
||||||
|
{
|
||||||
|
"node": "Wait",
|
||||||
|
"type": "main",
|
||||||
|
"index": 0
|
||||||
|
}
|
||||||
|
]
|
||||||
|
]
|
||||||
|
}
|
||||||
|
},
|
||||||
|
"active": false,
|
||||||
|
"settings": {
|
||||||
|
"executionOrder": "v1"
|
||||||
|
},
|
||||||
|
"versionId": "5c70a085-78dd-4ee0-9c84-6ee2278bbfdb",
|
||||||
|
"meta": {
|
||||||
|
"templateCredsSetupCompleted": true,
|
||||||
|
"instanceId": "1d14171834eac77e3e796e3342933fbc57a33295e898b249017b9d12b57d9e0c"
|
||||||
|
},
|
||||||
|
"id": "cFzOjaQ3ZDrGSBuU",
|
||||||
|
"tags": [
|
||||||
|
{
|
||||||
|
"createdAt": "2025-08-12T04:26:36.130Z",
|
||||||
|
"updatedAt": "2025-08-12T04:26:36.130Z",
|
||||||
|
"id": "C5NhHOyZA61CPBqG",
|
||||||
|
"name": "Copilot"
|
||||||
|
}
|
||||||
|
]
|
||||||
|
}
|
||||||
Loading…
x
Reference in New Issue
Block a user