Updating Context Service example

CA_ContextService/snippets/postContactHistory.js

@@ -0,0 +1,32 @@
+(async () => {
+  const customerId = conversationData.customer?.customerId ?? "CC1000778";
+  const history = await CAInterface().getConversationHistory(
+    conversationData.id,
+    50
+  );
+  let notes = ["No History Found"];
+  let startTime = new Date();
+  if (history.messages.length > 0) {
+    notes = history.messages
+      .map((message) => `[${message.dateSent}] ${message.direction} : ${message.text}`)
+      .filter((text) => text.trim() !== "");
+    startTime = new Date(history.messages[0]?.dateSent || startTime);
+  }
+  const endTime = new Date();
+  const url = `https://ivastudio.verint.live/organizations/${recognizedObject.classificationResults.organizationId}/workspaces/${conversationData.workspaceId}/conversation/${conversationData.id}`;
+  CA_ContextService().post(customerId, notes, startTime, endTime, url);
+})()
+  .catch((error) => {
+    console.log(error.message);
+    recognizedObject.answers.push("");
+    recognizedObject.errorInfo = {
+      ...recognizedObject.errorInfo,
+      label: {
+        data: error.toJSON ? error.toJSON() : {},
+        message: error.message,
+      },
+    };
+  })
+  .finally(() => {
+    next();
+  });