From 6fcf5d6dc6baa2c3522dc1943185344e3a3a2815 Mon Sep 17 00:00:00 2001 From: Peter Morton Date: Mon, 19 May 2025 13:51:23 -0500 Subject: [PATCH] Update README.md --- README.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/README.md b/README.md index 6e5727e..70afcc7 100644 --- a/README.md +++ b/README.md @@ -11,7 +11,9 @@ Interaction Notification API is used to push Call Pops into Channel Automation. #### Prerequisits 1. Install and configure the _Channel Automation Interface_ Package from Resource Center -> Hub. -2. Download then Import [INAPI Package](./Exports/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json) +2. Download then Import into you IVA Workspace [INAPI Package](./Exports/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json) +3. Follow instructions for [Configuring Telephony Call Data Fields](https://em-docs.verint.com/15_3/em-channels/Content/Telephony/Configuring_Telephony_Call_Data_Fields.htm) in Channel Automation +4. Follow instructions for [Configure Call Information Views](https://em-docs.verint.com/15_3/em-channels/Content/Configuring_the_Transfer_Bot__Voice_.htm) #### Source Code