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Adding basic_messenger for PoCs with other Speech Services

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Peter Morton 2025-04-25 15:32:25 -05:00
parent 40487089c7
commit a2ce640132
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README.md
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@ -10,7 +10,7 @@ Interaction Notification API is used to push Call Pops into Channel Automation.
#### Prerequisits #### Prerequisits
1. Install and configure the *Channel Automation Interface* Package from Resource Center -> Hub. 1. Install and configure the _Channel Automation Interface_ Package from Resource Center -> Hub.
2. Download then Import [INAPI Package](./Exports/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json) 2. Download then Import [INAPI Package](./Exports/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json)
#### Source Code #### Source Code
@ -23,32 +23,115 @@ Conversation Flow Code Block that calls the API with some data and user name 'cc
```javascript ```javascript
(async () => { (async () => {
const ani = recognizedObject.metadata.ani; const ani = recognizedObject.metadata.ani;
const dnis = recognizedObject.metadata.dnis; const dnis = recognizedObject.metadata.dnis;
const firstName = conversationData.customer?.firstName ?? "FirstName"; const firstName = conversationData.customer?.firstName ?? "FirstName";
const lastName = conversationData.customer?.lastName ?? "LastName"; const lastName = conversationData.customer?.lastName ?? "LastName";
const studentId = conversationData.customer?.studentId ?? "StudentId"; const studentId = conversationData.customer?.studentId ?? "StudentId";
const dob = conversationData.customer?.dob ?? "1/1/1970"; const dob = conversationData.customer?.dob ?? "1/1/1970";
INAPI().post(`${ani}`, `${dnis}`, "ccmary", { INAPI().post(`${ani}`, `${dnis}`, "ccmary", {
"@type": "ved:TelephonyCallDataED", "@type": "ved:TelephonyCallDataED",
"ved:firstName": `${firstName}`, "ved:firstName": `${firstName}`,
"ved:lastName": `${lastName}`, "ved:lastName": `${lastName}`,
"ved:studentId": `${studentId}`, "ved:studentId": `${studentId}`,
"ved:dob": `${dob}`, "ved:dob": `${dob}`,
}); });
})() })()
.catch((error) => { .catch((error) => {
console.log(error.message); console.log(error.message);
recognizedObject.answers.push(""); recognizedObject.answers.push("");
recognizedObject.errorInfo = { recognizedObject.errorInfo = {
...recognizedObject.errorInfo, ...recognizedObject.errorInfo,
label: { label: {
data: error.toJSON ? error.toJSON() : {}, data: error.toJSON ? error.toJSON() : {},
message: error.message, message: error.message,
}, },
}; };
}) })
.finally(() => { .finally(() => {
next(); next();
}); });
```
## Basic Messenger
Built for PoCs with other Speech Services, this provides a simple text from a prompt interface for IVA Studio
### Prerequisits
1. Install and configure the _Core Messenger Webhook_ Package from the Resource Center -> Hub.
### Source Code
[basic_messenger](./Integrations/Proxy%20Scripts/basic_messenger.js) Proxy Script
### Example usage
```sh
curl --location 'https://router.ivastudio.verint.live/ProxyScript/run/67bca862210071627d32ef12/current/basic_messenger' \
--header 'Content-Type: application/json' \
--data '{
"input" : "What is the weather",
"model" : "main"
}'
```
```json
{
"id": "resp_c8191807-c478-41d0-a73c-68d361eae5a3",
"object": "response",
"created_at": 1745609535,
"status": "completed",
"model": "main",
"output": [
{
"type": "message",
"id": "msg_56594e02-ae08-47ce-8c7f-d5165b1fa9de",
"role": "assistant",
"content": [
{
"type": "output_text",
"text": "Could you please provide a city or a zip code to get the weather information?",
"annotations": []
}
]
}
]
}
```
Note the use of "previous_response_id" to manage conversation state.
```sh
curl --location 'https://router.ivastudio.verint.live/ProxyScript/run/67bca862210071627d32ef12/current/basic_messenger' \
--header 'Content-Type: application/json' \
--data '{
"input" : "Chicago",
"model" : "main",
"previous_response_id" : "resp_c8191807-c478-41d0-a73c-68d361eae5a3"
}'
```
```json
{
"id": "resp_c8191807-c478-41d0-a73c-68d361eae5a3",
"object": "response",
"created_at": 1745609627,
"status": "completed",
"model": "main",
"output": [
{
"type": "message",
"id": "msg_ef591b4c-b08b-49fe-85a5-306c94269bf6",
"role": "assistant",
"content": [
{
"type": "output_text",
"text": "Can you provide the zip code for Chicago?",
"annotations": []
}
]
}
]
}
``` ```