(async () => {
  const customerId = conversationData.customer?.customerId ?? "CC1000778";
  const history = await CAInterface().getConversationHistory(
    conversationData.id,
    50
  );
  let notes = ["No History Found"];
  let startTime = new Date();
  if (history.messages.length > 0) {
    notes = history.messages
      .map(
        (message) =>
          `[${message.dateSent}] ${message.direction} : ${message.text}`
      )
      .filter((text) => text.trim() !== "");
    startTime = new Date(history.messages[0]?.dateSent || startTime);

    // reverse notes so that older messages are at the top
    notes.reverse();
    notes.forEach((note, index) => {
      console.log(`Note ${index + 1}: ${note}`);
    });
  }
  const endTime = new Date();
  const url = `https://ivastudio.verint.live/organizations/${recognizedObject.classificationResults.organizationId}/workspaces/${conversationData.workspaceId}/conversation/${conversationData.id}`;
  CA_ContextService().post(customerId, notes, startTime, endTime, url);
})()
  .catch((error) => {
    console.log(error.message);
    recognizedObject.answers.push("");
    recognizedObject.errorInfo = {
      ...recognizedObject.errorInfo,
      label: {
        data: error.toJSON ? error.toJSON() : {},
        message: error.message,
      },
    };
  })
  .finally(() => {
    next();
  });