# Interaction Notification API

Interaction Notification API is used to push Call Pops into Channel Automation.

## Prerequisits

1. Install and configure the _Channel Automation Interface_ Package from Resource Center -> Hub.
2. Download then Import into you IVA Workspace [INAPI Package](_studio_dependencies/ConversationFlowExport/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json)
3. Follow instructions for [Configuring Telephony Call Data Fields](https://em-docs.verint.com/15_3/em-channels/Content/Telephony/Configuring_Telephony_Call_Data_Fields.htm) in Channel Automation
4. Follow instructions for [Configure Call Information Views](https://em-docs.verint.com/15_3/em-channels/Content/Configuring_the_Transfer_Bot__Voice_.htm)

## Source Code

[INAPI](./_studio_dependencies/Global%20Variable/INAPI.js) Global Variable Function

## Example Usage

Conversation Flow Code Block that calls the API with some data and user name 'ccmary'

```javascript
(async () => {
  const ani = recognizedObject.metadata.ani;
  const dnis = recognizedObject.metadata.dnis;
  const firstName = conversationData.customer?.firstName ?? "FirstName";
  const lastName = conversationData.customer?.lastName ?? "LastName";
  const studentId = conversationData.customer?.studentId ?? "StudentId";
  const dob = conversationData.customer?.dob ?? "1/1/1970";
  INAPI().post(`${ani}`, `${dnis}`, "ccmary", {
    "@type": "ved:TelephonyCallDataED",
    "ved:firstName": `${firstName}`,
    "ved:lastName": `${lastName}`,
    "ved:studentId": `${studentId}`,
    "ved:dob": `${dob}`,
  });
})()
  .catch((error) => {
    console.log(error.message);
    recognizedObject.answers.push("");
    recognizedObject.errorInfo = {
      ...recognizedObject.errorInfo,
      label: {
        data: error.toJSON ? error.toJSON() : {},
        message: error.message,
      },
    };
  })
  .finally(() => {
    next();
  });
```