name: Text (plain)
method: POST
url: $BASE_URL/v1/cloud-event
body:
  content: |-
    {
        "customerId": "$CUSTOMER_ID",
        "source": "//iva/us-east-prd/int/demo/plain",
        "id": "2025051416334592900000000000000001",
        "type": "verint.ui_messages.text.v1",
        "time": "2025-05-14T16:33:45.929Z",
        "upn": "$UPN",
        "userUUID": "$USER_UUID",
       "data": {
            "version": "1.0.0",
            "format": "plain",
            "persona_icon": {
              "id": "CoPilot",
              "color": "#763623"
            },
            "title_icon": {
              "id": "message-status-info",
              "color": "#763623"
            },
            "title": "Welcome to Customer Support",
            "body": "Hello! I'm here to help you with your inquiry. Please let me know how I can assist you today.\n\n**Available Services:**\n- Account Information\n- Technical Support\n- Billing Questions",
            "footer": "Need immediate assistance? Call us at 1-800-SUPPORT",
            "links_title": "Helpful Resources",
            "links": [
                {
                    "text": "Visit our FAQ",
                    "url": "https://support.example.com/faq"
                },
                {
                    "text": "Contact Support",
                    "url": "https://support.example.com/contact"
                },
                {
                    "text": "User Guide",
                    "url": "https://docs.example.com/user-guide"
                }
            ],
            "actions_menu": [
                "send",
                "copy",
                "edit",
                "email"
            ]
        }
    }
  content_type: application/json
auth:
  type: bearer_token
  bearer_token:
    token: $access_token
headers:
- name: content-type
  value: application/json
scripts:
  setup: cloud-events.py
  on_request: cloud-events.py