35 lines
1.3 KiB
JSON
35 lines
1.3 KiB
JSON
{
|
|
"nlu": {
|
|
"apiBaseURL": "http://ivas-router.prd1",
|
|
"modelName": "MVP",
|
|
"settings": {
|
|
"intentConfidenceThreshold": 0.4
|
|
}
|
|
},
|
|
"suffix": "6647ad7b84df93835bbb4346",
|
|
"waitHoldTimeout": "8s",
|
|
"waitHoldQueueStatus": "20",
|
|
"responses": {
|
|
"welcome": "Hello, I'm a virtual assistant. How can I help you?",
|
|
"unrecognized": "I did not understand what you said. Can you please say it again?",
|
|
"unanswered": "I understand what you said, but I have not been taught how to answer your question... yet.",
|
|
"noinput": "If you said something, I did not hear it. Can you please repeat that?",
|
|
"speechtimeout": "We may be having noise issues with our call, Can you repeat that?",
|
|
"transferCall": "Forwarding to a live operator",
|
|
"pleaseContinueToHold": "Please continue to wait for the next available representative.",
|
|
"safetynet": "There was a problem processing your request. How else can I help?"
|
|
},
|
|
"ivr": {
|
|
"hostname": "https://router.ivastudio.verint.live",
|
|
"applicationName": "SC Distr"
|
|
},
|
|
"transfer": {
|
|
"destination": ""
|
|
},
|
|
"integrations": {
|
|
"CAInterface": {
|
|
"enabled": false,
|
|
"suffix": ""
|
|
}
|
|
}
|
|
} |