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Adding INAPI example

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Peter Morton 2025-04-17 17:34:53 -05:00
parent d0d9237486
commit 877118d038
3 changed files with 93 additions and 2 deletions
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1
Exports/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json Normal file
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{"file":{"content":{"intents":[],"alternates":[],"entities":[],"entityValues":[],"conversationFlows":[],"globalVariables":[{"_id":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjgwMTdiMDhkODY5NzFiMzIzMGY1MzVl","workspaceId":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjdiY2E4NjIyMTAwNzE2MjdkMzJlZjEy","name":"INAPI","type":"Function","content":"return {\n post(ani, dnis, agent, userData) {\n return new Promise(async (resolve, reject) => {\n try {\n const OIDC = await CAInterface().getOIDC();\n let config = CAInterface().settings().url.CA;\n const inapiURL = `https://${config.base}/interaction-notifier/${config.tenant}/notifications`;\n\n const { data } = await CAInterface().axios(\"inapi\", {\n method: \"post\",\n url: inapiURL,\n headers: {\n \"Content-Type\": \"application/ld+json\",\n Authorization: `OIDC_id_token ${OIDC.access_token}`,\n },\n data: {\n \"@type\": \"vin:InteractionNotification\",\n \"vin:target\": {\n \"@type\": \"vemorg:Agent\",\n \"so:identifier\": agent,\n },\n \"vin:interaction\": {\n \"@type\": \"vin:InboundTelephonyInteraction\",\n \"vin:dnis\": dnis,\n \"vin:cli\": ani,\n \"vin:userData\": userData,\n },\n },\n });\n console.log({\n inapiresult: data,\n });\n resolve();\n } catch (error) {\n reject(error);\n }\n });\n },\n};","parameters":"","returnsContextObject":false,"organizationId":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjRjMmJhMGQ5NDdkMGM3OWY0YjlkN2Ey","metadata":{"createdBy":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjRiYWMwNTkyNGE5YzU3ODNlZjc0MjRl","createdAt":1744924338236,"_vc":{"branch":"current","operation":"update","_id":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjgwMTZlYjJkODY5NzFiMzIzMGY1MzU1","lts_id":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjgwMTdiNzk4YzllYjA3MzRjMjcyNzQ1","commitId":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjgwMTdiNzlkODY5NzFiMzIzMGY1MzVm"},"updatedBy":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjRiYWMwNTkyNGE5YzU3ODNlZjc0MjRl","updatedAt":1744927609557}}],"proxyScripts":[],"dynamicQueries":[],"widgets":[]},"authorId":"4d5df90a-66f1-48b1-9762-7d76c888d153-NjRiYWMwNTkyNGE5YzU3ODNlZjc0MjRl","description":"Interaction Notification API is used to push Call Pops into Channel Automation.","readme":"### Interaction Notification API\n\nInteraction Notification API is used to push Call Pops into Channel Automation.\n\n#### Prerequisits\n\nInstall the Channel Automation Hub Package\n\nConversation Flow Code Block Example:\n\n```javascript\n(async () => {\n const ani = recognizedObject.metadata.ani;\n const dnis = recognizedObject.metadata.dnis;\n const firstName = conversationData.customer?.firstName ?? \"FirstName\";\n const lastName = conversationData.customer?.lastName ?? \"LastName\";\n const studentId = conversationData.customer?.studentId ?? \"StudentId\";\n const dob = conversationData.customer?.dob ?? \"1/1/1970\";\n INAPI().post(`${ani}`, `${dnis}`, \"ccmary\", {\n \"@type\": \"ved:TelephonyCallDataED\",\n \"ved:firstName\": `${firstName}`,\n \"ved:lastName\": `${lastName}`,\n \"ved:studentId\": `${studentId}`,\n \"ved:dob\": `${dob}`,\n });\n})()\n .catch((error) => {\n console.log(error.message);\n recognizedObject.answers.push(\"\");\n recognizedObject.errorInfo = {\n ...recognizedObject.errorInfo,\n label: {\n data: error.toJSON ? error.toJSON() : {},\n message: error.message,\n },\n };\n })\n .finally(() => {\n next();\n });\n```","entities":{"Widget":[],"Dashboard":[],"DynamicQuery":[],"GlobalVariable":["4d5df90a-66f1-48b1-9762-7d76c888d153-NjgwMTdiMDhkODY5NzFiMzIzMGY1MzVl"],"ProxyScript":[],"Alternate":[],"ConversationFlow":[],"EntityValue":[],"Entity":[],"Intent":[]},"name":"INAPI","status":"PENDING","version":{"major":0,"minor":0,"patch":1}},"id":"b30f87430eafcaf7db50128a3c815e4f"}

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Integrations/Global Variables/INAPI.js Normal file
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return {
post(ani, dnis, agent, userData) {
return new Promise(async (resolve, reject) => {
try {
const OIDC = await CAInterface().getOIDC()
let config = CAInterface().settings().url.CA
const inapiURL = `https://${config.base}/interaction-notifier/${config.tenant}/notifications`
const { data } = await CAInterface().axios('inapi', {
method: 'post',
url: inapiURL,
headers: {
'Content-Type': 'application/ld+json',
Authorization: `OIDC_id_token ${OIDC.access_token}`,
},
data: {
'@type': 'vin:InteractionNotification',
'vin:target': {
'@type': 'vemorg:Agent',
'so:identifier': agent,
},
'vin:interaction': {
'@type': 'vin:InboundTelephonyInteraction',
'vin:dnis': dnis,
'vin:cli': ani,
'vin:userData': userData,
},
},
})
console.log({
inapiresult: data,
})
resolve()
} catch (error) {
reject(error)
}
})
},
}

55
README.md
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# iva-studio-workspace
# IVA Studio Workspace
Place to put random IVA Studio Workspace files and examples
Place to put random files and examples used in IVA Workspaces
## Channel Automation
### Interaction Notification API
Interaction Notification API is used to push Call Pops into Channel Automation.
#### Prerequisits
1. Install and configure the *Channel Automation Interface* Package from Resource Center -> Hub.
2. Import [Package](./Exports/IVA-Solution-Consultants_Peter's-Workspace_INAPI_e8063074-0129-41df-9a40-2f5386b0b3d5.json)
#### Source Code
[INAPI](./Integrations/Global%20Variables/INAPI.js) Global Variable Function
#### Example Usage
Conversation Flow Code Block that calls the API with some data and user name 'ccmary'
```javascript
(async () => {
const ani = recognizedObject.metadata.ani;
const dnis = recognizedObject.metadata.dnis;
const firstName = conversationData.customer?.firstName ?? "FirstName";
const lastName = conversationData.customer?.lastName ?? "LastName";
const studentId = conversationData.customer?.studentId ?? "StudentId";
const dob = conversationData.customer?.dob ?? "1/1/1970";
INAPI().post(`${ani}`, `${dnis}`, "ccmary", {
"@type": "ved:TelephonyCallDataED",
"ved:firstName": `${firstName}`,
"ved:lastName": `${lastName}`,
"ved:studentId": `${studentId}`,
"ved:dob": `${dob}`,
});
})()
.catch((error) => {
console.log(error.message);
recognizedObject.answers.push("");
recognizedObject.errorInfo = {
...recognizedObject.errorInfo,
label: {
data: error.toJSON ? error.toJSON() : {},
message: error.message,
},
};
})
.finally(() => {
next();
});
```