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Updated detail on Case Actions

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Peter Morton 2025-03-11 20:59:02 +00:00
parent 74f6c2d471
commit 5633080a79
1 changed files with 3 additions and 3 deletions
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README.md
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@ -8,7 +8,7 @@ Integration example between Channel Automation and IVA to automatically replying
sequenceDiagram
actor Customer
participant MailServer
box Blue Channel Automation
box rgb(254,150,0) Channel Automation
participant RulesEngine
participant CaseMgt
participant CustomerProfile
@ -41,9 +41,9 @@ There are 2 scripts required:
| Case Name | API @type | States | Actions |
| - | - | - | - |
| Notify IVA of Email | vcs:Intentbasedautomation | Send to IVA | 'On Entry' 'Send to IVA' using 'Call API Action'<br>'Ad-hoc' 'IVA Accepted' with Transition to 'IVA Accepted' State |
| Notify IVA of Email | vcs:Intentbasedautomation | Send to IVA | 'On Entry' 'Send to IVA' using 'Call API Action'<br>'Ad-hoc' 'IVA Accepted' using 'UpdateAssociatedEntitiesAction' with Transition to 'IVA Accepted' State |
| Notify IVA of Email | vcs:Intentbasedautomation | IVA Accepted | |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Send Email | 'On Entry' 'Send Email Action' to send the email using the template below |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Send Email | 'On Entry' 'Send Email Action' to send the email using the template below and set Success and Failure transition states |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Sent | |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Failed | |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Cancelled | |