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Updated detail on Case Actions

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Peter Morton 2025-03-11 20:59:02 +00:00
parent 74f6c2d471
commit 5633080a79
1 changed files with 3 additions and 3 deletions
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README.md
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@ -8,7 +8,7 @@ Integration example between Channel Automation and IVA to automatically replying
sequenceDiagram sequenceDiagram
actor Customer actor Customer
participant MailServer participant MailServer
box Blue Channel Automation box rgb(254,150,0) Channel Automation
participant RulesEngine participant RulesEngine
participant CaseMgt participant CaseMgt
participant CustomerProfile participant CustomerProfile
@ -41,9 +41,9 @@ There are 2 scripts required:
| Case Name | API @type | States | Actions | | Case Name | API @type | States | Actions |
| - | - | - | - | | - | - | - | - |
| Notify IVA of Email | vcs:Intentbasedautomation | Send to IVA | 'On Entry' 'Send to IVA' using 'Call API Action'<br>'Ad-hoc' 'IVA Accepted' with Transition to 'IVA Accepted' State | | Notify IVA of Email | vcs:Intentbasedautomation | Send to IVA | 'On Entry' 'Send to IVA' using 'Call API Action'<br>'Ad-hoc' 'IVA Accepted' using 'UpdateAssociatedEntitiesAction' with Transition to 'IVA Accepted' State |
| Notify IVA of Email | vcs:Intentbasedautomation | IVA Accepted | | | Notify IVA of Email | vcs:Intentbasedautomation | IVA Accepted | |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Send Email | 'On Entry' 'Send Email Action' to send the email using the template below | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Send Email | 'On Entry' 'Send Email Action' to send the email using the template below and set Success and Failure transition states |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Sent | | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Sent | |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Failed | | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Failed | |
| IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Cancelled | | | IVA Email Auto Reply | vcs:IVAEmailAutoReply | Email Cancelled | |